Calling Travel Experts who are seeking to join an award-winning, crisis-resistant travel and leisure company working on specialist products. This is hybrid or fully remote working depending on current base location that gives you that work life balance that everyone wants!
Ten is looking for a passionate, motivated and resourceful individual to join our Travel team. As a Luxury Travel Consultant you will be fulfilling leisure travel requests on behalf of our members, including luxury journeys on behalf of high-net-worth members, complex flight-inclusive itineraries covering several destinations within MENA region, Europe, US, Asia world-wide. We are hiring best-in-class talent who are passionate, entrepreneurial, and want to work in a globally diverse organization with a strong team culture.
Your exceptional customer service skills, commercial judgment, skillful use of travel research and booking technology, and passion for travel will deliver superb member satisfaction, high levels of supplier revenue, and repeat usage of Ten for travel and other jobs throughout the business.
Overview of responsibilities:
- Advise our customers - Premium Cardholders - on the phone, chat and by email in English and Arabic
- Design requests by telephone and email in professional English & Arabic of individual trips (flights, hotels, villas, rental cars, railways, round trips, package deals, cruises, private jets, yachts, transfers, and VIP service) for premium cardholders, considering all the needs of the customer
- Preparation of tailor-made offers and travel documents, preparation of travel programs, obtaining visas and administrative processing
- Make reservations with airlines, hotels, and destination agencies
- Active cross-selling of lifestyle services for travel enquiries
- Conducting research and putting together proposals
- Maintaining up-to-date records for our members
- Representing TEN, telling the story and promoting our concierge value
- Building rapport with members
Your Profile:
- Only candidates who currently reside and have the correct visa rights to live and work in SA will be considered
- Fluency in English and native Arabic is required. Excellent written & oral communication is a MUST. Knowledge of other languages skills is a benefit, but not a necessary requirement. Please be prepared to take a language test in any language you mention as a skill.
- Have completed tertiary qualification or equivalent training, ideally in the field of tourism
- Have several years of professional experience in the travel industry, a tour operator or in a travel agency
- Have GDS knowledge (preferably Amadeus) and excellent destination knowledge
- Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture
- Are service-oriented, flexible and able to work under pressure
- Have a positive attitude and identify with Ten Group values
- Have strong communication skills
- Value exceptional service and live by this motto
- Are available on a full-time basis (40hrs per week)
- Flexibility: ability to work a 5-day work week between the hours of 6:00-21:00 GMT from Monday - Sunday
Guidelines for Hybrid/Home Office option:
- Please note that if you live within a commutable distance of our Cape Town office you will be asked to enter into a hybrid working arrangement, with up to 60% Home Office possibility.
- A secure home office at your confirmed address, free from background noise or other distractions
- Internet service must meet minimum requirements and minimum speed check must be complete
Who We Are
Ten Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.
To find out more about Ten, please watch this short video This is what we Do!
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.
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