Job Purpose:
The Control Room CCTV Operator will be responsible for ensuring the effective monitoring of the listener Program, promptly identifying and responding to security incidents, and maintaining a secure environment. The controller should possess excellent attention to detail, strong observational skills, be a vigilant individual, and have the ability to make quick and informed decisions. Additionally, experience with Eocortex & Axis would be beneficial for this role.
This role offers an exciting opportunity to contribute to the safety and security of our clients, with a specific focus on high-profile clients and their assets, utilizing cutting-edge monitoring technologies. If you are a dedicated and detail-oriented individual with a passion for security, we invite you to apply for this position. Please note that the position is based in Stellenbosch, is full-time, and the candidate must have their own transport.
Key Responsibilities:
- Emergency Response:
• Contact emergency or relevant emergency providers as needed.
• Coordinate with security personnel and emergency responders during incidents. - High-Profile Client Protection:
• Provide specialized monitoring and protection for high-profile residents. - Incident Response:
• Respond promptly to security incidents by reacting to the situation and taking appropriate action.
• Coordinate with security personnel and responders to address potential threats or breaches.
• Maintain detailed incident logs and provide accurate and timely reports to the appropriate authorities. - System Maintenance:
• Conduct regular checks on surveillance equipment, alarm systems, and vehicle monitoring systems to ensure proper functionality.
• Report any malfunctions, faults, or irregularities to the designated technical support team and control room manager. - Documentation:
• Maintain accurate records of surveillance activities, incidents, and responses.
• Generate detailed reports for management, summarizing daily activities and incidents. - Surveillance Monitoring:
• Operate and monitor CCTV systems, including Exocortex & Axis, to ensure the continuous observation of designated areas.
• Detect and analyze suspicious activities or security breaches through surveillance cameras.
Requirements:
- Candidate must reside either in the Somerset-West, Strand, or Stellenbosch area.
- Candidate must be able to effectively communicate in Afrikaans and English.
- Working hours will be 17h00 to 05h00.
On-the-job Requirements:
- Candidate must possess excellent communication abilities to effectively communicate with security personnel, law enforcement, and other relevant parties during stressful situations. The candidate must remain clear-headed during heated moments and be able to make split-second decisions.
- The candidate must ensure compliance with relevant laws, regulations, and company policies related to surveillance activities. It is the candidate’s responsibility to remain updated regarding industry trends and advancements in surveillance technology.
Qualifications and Experience:
- Candidate must have a minimum of PSIRA grade A security qualification.
- The candidate must have 2 years of control room experience, as well as 2 years of CCTV experience needed for this role.
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