Qualifications and Experience Required: Matric IT Degree/Diploma or relevant Qualification ITIL Foundation CCNA, MCSE , ManagEngine Products Experience with Network Management and Infrastructure support Network support LAN/WAN, WIFI Expertise Responsibilities: Ensure best practices per device are set across all clients Dependency mappings are done correctly Taking ownership of the monitoring environment Wan/LAN latency monitoring Daily tasks and routines Certificate application on central server and probes Advise on where improvements can be made and assist with thismaan Best-known procedures / call logging, escalations Guidance and advice on APPMAN and Site 24/7 Manage security solutions, for all monitoring tools Ensure monitoring standards are by Customer Policy Maintain all Customers monitoring tools daily Administer and maintain monitoring rules and alerts Manage all monitoring for network hardware and equipment, routers, switches, and other Network Devices, infrastructure, servers, applications, and websites Ensure reliable network connectivity the networks are monitored Monitor all monitored devices and applications performance Perform capacity monitoring of all systems for customers Real-time monitoring and analysis of all alerts Threshold-based monitoring for capacity and performance monitoring Monitor hardware failures and backups Ensure effective backups of configurations for monitored systems Create priority incidents, make follow-ups, and communicate the status to affected users
