Job Overview:
To assist the Customer Experience Centre (CEC) with the vital role of performing customer service-related duties including the effective handling of inbound and outbound calls, logging cases on the CCA, performing follow-ups, and maintaining excellent communication with all relevant, involved parties, and ensuring that requests for assistance are attended to assist and contribute to the effective operation of a customer service orientated center.
Qualifications and Experience: - Grade 12 certificate or equivalent Level 4 qualification issued by SAQA
- Clear Criminal and ITC Records
- Computer Literacy MS Office: Word, Excel, Outlook, and PowerPoint
- Minimum 3 years of experience in Medical Contact Centre (Intermediate and Basic Life Support)
Skills and Attributes: - Bilingual (Fluent English and Afrikaans)
- Verbal reasoning
- Punctual & well groomed
- Patient
- Ability to work under pressure
- Strong conflict resolution skills
- Excellent oral, written, and interpersonal communication skills
- Exceptional listening and analytical skills
- Strong attention to detail
- Strong knowledge of customer care processes and techniques
NB: Please note that only shortlisted candidates will be contacted. Should you not hear from the HR Department at CLC within two weeks, kindly consider your application unsuccessful.
