Primary Purpose
To generate revenue for Bidvest Bank by sourcing new clients and proactively managing the account to maximize profitability. To grow and retain a portfolio of high value banking relationships by performing proactive value adding partnership, by providing banking solutions and services to maintain and grow existing customer base. To develop and maintain a portfolio of important revenue generating client relationships within the defined affluent market segment.
Minimum Requirements
Qualifications
- Matric
- NQF5 - National Diploma
- Finance/Certificate in Banking
- FAIS RE5 Completed within allocated timelines as prescribed by FSCA
- Recognized as per FSCA Relevant Financial qualification
Experience
- 2 years, Previous Business Banking and Relationship Management Sales experience, with exposure to financial services
Competencies
Knowledge
- Sound understanding of business banking sales
- Customer relationship management
- Good knowledge of sales and service principles
Technical
- Negotiating skills
- Presentation skills
- Good communication skills
- Networking ability
- Ability to sell
Personal
- Own vehicle and valid driver’s license
- Business acumen
- Attention to detail
- Time management (planning skills)
- Teamwork
- Self-motivated
- Resilient
Duties and Responsibilities
FINANCE
Sales
- To proactively cold call and find new clients for Bidvest to meet the monthly revenue target
- To educate and promote Bidvest Bank’s full product offering to clients to maximize the revenue that can be generated
- Manage the profit margins through providing clients with comparative information on rates and obtaining the best rates for specific banking products
- Track, control and influence sales activities with the specific aim to increase sales efficiencies of the team.
- Actively grow the client base by agreed target of new acquisitions a month in order to achieve the sales target
Portfolio Management
- Monitor, track and report on sales activity on a periodic basis and to ensure action is taken to meet sales targets.
- Identify opportunities for cross selling and referrals to other product lines through developing a good understanding of client needs
- New revenue opportunities are identified and customer feedback on product
Risk Management
- Comply with governance in terms of legislative and audit requirements
- Understand clients' risk profile and balance for individual clients by optimizing product mix
CLIENT CENTRICITY
Client Service
- Correctly anticipate and interpret the clients’ business requirements in order to get them to bank with Bidvest Bank, sell right product to right client and ability to close deals
- Provide relevant timeous solutions to the client through researching the client’s business in relation to the current economic climate and educating the client on Bidvest’s products
- Provide excellent service that will result in client referrals and new business
- Take on the role as the primary point of contact for the client, ensuring excellent service levels and quality to clients to ensure the retention of the client and a long-term working relationship
- Continuous face-to-face and telephonic interaction with clients in order to pre-empt and proactively address their needs
- Assist the client with innovative ways to gain maximum benefit from the products e.g. offering right product at right time
- Proactively manage the review process of clients’ facilities, checking, submitting and motivating the business case for approval to credit and legal departments to achieve renewal in the necessary time period.
- Train and assist the client on the necessary systems/processes to deal with the Bank in the most efficient way, client education
- Continual awareness of what is going on in the market and economy to provide relevant advice to the client at all times
- On-boarding – signing up client for first time, following the correct processes in terms of compliance, credit application and obtaining the facility with the relevant internal department
Admin Support
- Provide relevant reports in order to track progress
- Review the client files and ensure client information is updated
- Update and manage all client interaction on the CRM system
INTERNAL PROCESSES
Process Management
- Successful relationship building with legal, credit, internal bankers, back office and Treasury in order to achieve clients’ needs
- Work with legal and credit to ensure that all necessary documents are in place and delivered to clients
- Assist with SARB applications
- Follow up with all parties to ensure that queries are resolved
Training
- Manage own development to increase own competencies
- Ensure all ‘other’ product training is completed, to equip for cross-selling opportunities
- Ensure all Bidvest Bank mandatory training i.e. Anti-Money Laundering is completed
- Training and keep abreast with FICA, PoPI compliance and legislation
- Meet training deadlines as outlined in PDP
- Keeping abreast of Compliance (FICA) requirements
- Knowledge of Banking products and channels
- FAIS compliance
- Understand the sales cycle
This position is advertised in line with our commitment to Employment Equity.
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