About the Company
Our client is a software solutions company based in Johannesburg, specializing in digital verification and payment solutions. They have demonstrated significant growth within the industry and offer a dynamic work environment characterized by solution-driven approaches and high standards.
Why Work For Them:
- Study support.
- Excellent leadership.
- Family environment.
- Industry leadership.
- Annual awards function.
- Teambuilding events.
- Employee recognition awards.
- Long-term growth opportunities.
About the Position
Join our dynamic team in the Fintech sector! As a Debt Collections Operations Analyst, you will have the opportunity to make a meaningful impact, drive process improvements, and contribute to the success of our debt collection processes, policies, systems, and technologies. If you're passionate about optimising operations, leveraging data insights, and delivering exceptional customer experiences, we invite you to consider joining us in this dynamic role.
Duties & Responsibilities
Primary Responsibilities:
- Drive Process Optimisation: Assess our debt collections and loan management systems and processes, identify areas for improvement, and implement solutions to streamline workflows, enhance user interfaces, and integrate new features. Your contributions will directly impact the speed and effectiveness of debt recovery efforts.
- Utilise Data Insights: Extract valuable insights from our loan management system data. By analysing trends and predicting debtor behaviour, you'll help optimise collection strategies, leading to more successful outcomes and improved recovery rates.
- Ensure Compliance: Overseeing the integration of compliance checks and controls into our debt collection processes. By ensuring adherence to legal and regulatory standards, you'll help mitigate risks and maintain the integrity of our operations.
- Monitor Performance: Implementing key performance indicators (KPIs) to monitor the performance of our loan management processes in real-time. By tracking metrics and identifying areas for improvement, you'll contribute to ongoing optimisation efforts and drive results.
- Enhance Customer Experience: Handling escalated customer queries and complaints with professionalism and timeliness for maintaining positive customer relationships. Collaborating with customer service teams to gather feedback, identify opportunities for improvement, and enhance customer satisfaction throughout the debt collection process.
- Subject Matter Expertise: As a subject matter expert on debt collection systems and processes, provide guidance and recommendations to stakeholders across the company, informing decision-making and driving continuous improvement initiatives.
- Technical Troubleshooting: Collaborating with IT teams and external vendors to troubleshoot technical issues related to debt collection systems. Coordinate effectively and ensure timely resolution will contribute to the smooth operation of our debt collection processes.
Desired Experience & Qualification
Requirements:
- Bachelor’s Degree (NQF level 7) in Business Administration, Finance, Accounting, or a related field.
- Minimum 3-5 years Debt Collections or Arrears Management experience, within a credit industry.
- Proven track record in analytics and systems implementations.
- Proficiency in data analysis tools and techniques, such as SQL, Excel, and statistical analysis software.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and provide actionable recommendations.
- Experience working with debt collection systems (e.g. Swordfish) and familiarity with related technologies.
- Solid understanding of regulatory requirements and compliance issues related to debt collection.
- Attention to detail and a commitment to delivering high-quality work.
- Project management.
- Regulatory Compliance.
- Experience working with Loan Management Systems with solid understanding and proficiency of Amortisation Schedules, Affordability Calculations and Product Setup for both fixed and variable interest rate-based products.
- Emotionally intelligent, communicates with impact, collaborates effectively, innovates for value, digitally savvy and solutions focused.
Package & Remuneration
Job Title: Debt Collections Operations Analyst
Location: Bedfordview
Work Arrangement: In Office
Remuneration & Benefits: Negotiable salary, medical aid contribution.
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