The Corporate Consultant is responsible for a portfolio of clients in terms of the overall strategic consulting, servicing, and day-to-day running of the client under the guidance of the Consulting Manager and with the support of the office-based Administration Consultant and the onsite Member Consultant.
Duties and Responsibilities
Management of allocated teams
- Implementation and management of consulting strategy and projects into their teams.
- Mentorship, “on the job training,” and succession planning for Member Consultants with input and assistance from the Consulting Manager.
- Identification of training needs within the team.
- Monthly workflow meetings with the team.
- Training to staff on strategic reporting templates.
- Attend high-level strategy meetings with the main focus on Corporate Consultant portfolio.
- Identification of ICU clients and controlling of the overall ICU client strategy within the Corporate Consultant teams.
- Elevating to Consulting Manager.
- Ensure that a minimum of two CRM visits per client per year take place within the teams.
- Ongoing management of all clients.
Customer Relationship Management
- HR training on processes and procedures.
- Constant follow-up and feedback to relevant parties.
- Building of relationships with Executives, senior management, and HR/payroll.
- Consulting on health care issues relevant to the client (wellness, subsidies, scheme reviews, etc.).
- Member renewals training presentations and one-on-one sessions as required.
- Compilation of report cards detailing planned services and implementation and delivery of these planned services.
- Ensuring Service Level Agreements are in place with clients and that these are renewed as and when required.
- Provide clients with a personalised executive assistance programme.
- Facilitate the relationship between the client and respective medical scheme/s.
- Compilation and delivery of presentations, strategic advice, and reports to clients.
- Management of client expectations.
- Rolling out and implementation of health care projects.
General responsibilities
- Compliance with the NMG Style guide.
- Keeping written records of all client communication and interaction within the stipulated time period on CMS.
- Identify and pursue new business and cross-selling opportunities.
- Completion of MI-TIME weekly.
- Management of documents into the health care library/SharePoint.
- Ensure Scheme Champ duties are carried out effectively.
- Provide input with regards to divisional training required.
- Attend internal meetings and training as and when required.
- A three-year business qualification will be preferable.
- Will need to meet the requirements as set out by FAIS.
The NMG SA Group of Companies are authorised financial service providers t/a NMG Benefits.
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