Dental Treatment Coordinator & Administrator, Johannesburg
Our client, a Dental Surgery based in Johannesburg, is seeking to recruit a well-presented dental treatment coordinator and administrator. Experience in a dental practice is essential and a non-negotiable requirement.
Responsibilities:
- Treatment Planning: Collaborate with dentists to coordinate and communicate comprehensive treatment plans to patients, ensuring they understand their options and next steps.
- Financial Consultation: Provide detailed explanations of treatment costs, payment plans, and financial arrangements, addressing any concerns and facilitating arrangements.
- Follow-Up Care: Schedule and manage follow-up appointments, ensuring that all patient needs are met throughout their treatment process.
- Coordination with Specialists: Facilitate referrals and coordination with dental specialists and external service providers as needed, ensuring seamless patient care and communication.
- Patient Education: Educate patients about their treatments, preventive care, and oral health practices, enhancing their understanding and commitment to their dental health.
- Billing and Payments: Managing the full billing process, including coding, claim submissions, and resolving financial discrepancies.
- Technical Proficiency with Advanced Systems: Utilizing and troubleshooting advanced dental practice management software and electronic health records (EHR) systems.
- Proactive Patient Care and Follow-Up: Managing follow-up care, coordinating post-treatment appointments, and ensuring timely communication about treatment progress.
- Greet and assist patients in a courteous and kind manner, whether in person or telephonically.
- Patient Interaction and Management: Welcome patients as they enter the dental office, ensuring a warm and friendly atmosphere, confirm appointment details and update patient records upon arrival, book, reschedule, and cancel appointments efficiently.
- Answering Phone Calls: Handle incoming calls, provide information, address inquiries, and transfer calls to the appropriate personnel.
- Patient Reminders: Send out reminders for upcoming appointments via phone calls, text messages, or emails.
Qualifications:
- Matric
- Additional education or certification in medical/dental office administration will be an advantage.
- 1-2 years' experience in a similar dental administration position will be an advantage.
- Computer literate & proficient in MS Office Suite.
Skills and Attributes:
- Passionate
- Ability to multitask
- Flexibility
- Excellent telephonic communication skills
- Customer service orientated
- Good time management
- Excellent organisational skills
- Attention to detail
- Professionalism
- Quality focused
Working Hours:
- Monday to Friday, 08h00 - 17h00
- Saturdays 08h00 - 12h30
Appointment: ASAP
Note: Only candidates who meet all the minimum requirements stipulated in the advert will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.
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