BREAKDOWN & REPAIR SUPERVISOR
Employer: A prominent and stable Air Conditioning and Ventilation Company actively involved in diverse projects across Commercial, Residential, Industrial, and Retail sectors.
Location: Germiston, Johannesburg
Salary: R15 – R17K / month (experience dependent)
KNOWLEDGE, SKILLS, AND REQUIREMENTS:
- Matric
- Own transport
- Some financial experience i.e. invoicing/debtors/creditors would be an advantage
- Minimum 2 - 3 years’ experience managing staff (advantage)
- Ability to work independently and in a high-pressure environment.
- Basic to Intermediate Microsoft Office skills, particularly Excel.
- High attention to detail
- Ability to multitask.
- Performance driven, with the ability to plan, organize, and execute tasks.
- Strong and professional verbal and written communication skills
- Excellent administrative and organization skills
- Effective planning and time management
- Knowledge of the HVAC industry would be an advantage.
RESPONSIBILITIES:
Daily:
- Manage and control Technicians and Technical Assistants' daily schedule and tasks.
- Manage and control daily customer breakdown schedule.
- Notify customers telephonically and via email in advance and 1 day before scheduled work, maintaining professional customer etiquette.
- Monitor and manage technical teams’ productivity and consumable usage to achieve a minimum of 35% GP.
- Monitor van stocks to prevent shortages.
- Maintain accurate records/databases of all Breakdown customers.
- Ensure department administration is accurately and legibly maintained.
- Accurately record, complete, and invoice Breakdown and Repair job cards in line with financial deadlines.
- Check accuracy of costings via Operational System from applicable/completed job card recording consumables, parts/spares/labour, etc.
- Ensure comprehensive completion of job cards with relevant information.
- Close all invoiced jobs on the same day or the following working day.
- Manage communication with sub-contractors to ensure accurate logging of breakdowns/repairs/installations/services.
- Email suppliers for quotes on required spares and parts, generating detailed quotes for customers.
- Follow up on quotes sent within 24 hours and escalate quotes older than 72 hours to Breakdowns HOD.
- Ensure completed paperwork for invoicing is submitted by 13h00 daily to Creditors Department.
Monthly:
- Follow up on sent quotes with customers and delete quotes older than three months.
- Ensure month-end invoice submission is due by 12h30 on the first working day of the new month.
- Process open jobs not invoiced from the previous month at month end with reasons.
- Check technicians' fuel consumption upon receiving reports from the Debtors department.
- Check and balance month-end turnovers.
- Send all payroll-related paperwork to HR by the 20th of each month.
General:
- Effectively manage breakdowns/admin personnel to maintain high customer service and productivity.
- Maintain a level of efficiency, due diligence, and respect for fellow staff members.
- Ensure operational system and manual administration is maintained accurately and up to date.
- Perform any other tasks necessary for the conduct of the employer’s business as directed.
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