Job category: Others: Education and Training
Location: Durban
Contract: Fixed Term Contract
EE position: Yes
Introduction
MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available.
Core Functions Include:
The IT Operations Lead is responsible for overseeing the day-to-day operations of the IT infrastructure and ensuring the smooth functioning of IT systems and services. This role involves managing a team of IT professionals, coordinating IT projects, and providing technical expertise and support to resolve complex issues. The IT Operations Lead plays a key role in driving operational excellence, optimizing IT processes, and implementing best practices to enhance the reliability, availability, and performance of IT systems.
Core Functions
- Lead a team of IT operations staff, including systems administrators, audio visual technicians, and help desk support.
- Oversee the operation and maintenance of IT infrastructure components, including servers, networks, storage systems, and cloud services.
- Monitor the performance and availability of IT systems and services, proactively identifying and resolving issues to minimize downtime and disruptions.
- Coordinate IT projects and initiatives, ensuring that deliverables are completed on time, within budget, and according to specifications.
- Collaborate with other IT teams, such as security, development, and support, to optimize cross-functional processes and workflows.
- Provide technical leadership and expertise in troubleshooting complex IT issues and implementing solutions to address root causes.
- Identify opportunities for process improvements, automation, and optimization to enhance operational efficiency and reduce costs.
- Maintain documentation of IT systems, configurations, procedures, and incidents, ensuring accuracy and completeness.
- Stay current with industry trends, emerging technologies, and best practices in IT operations, and recommend innovations to enhance IT capabilities.
Qualifications
- Degree or equivalent technical certification in Computer Science, Information Technology, or related field.
- Proven experience in IT operations, with a minimum of 5 - 6 years in a leadership role.
- Strong technical background in IT systems, networks, infrastructure, and security.
- Experience managing IT projects, budgets, and resources.
- Excellent leadership, communication, and interpersonal skills.
- Experience with remote support tools, IT service management (ITSM) systems, and ticketing systems (e.g., FreshService).
- Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex IT issues in a fast-paced environment.
- Effective communication and customer service skills, with the ability to interact professionally with end-users of all technical levels.
- Certifications such as CompTIA A, CompTIA N, MCSE are preferred. ITIL, PMP are a plus.
Experience
Essential experience: At least 5 - 6 year(s) relevant higher education work experience in a similar role.
Related Knowledge, Competencies and Skills
- Computer Literate
- Proficient in Microsoft Office Suite (Excel, Word, Power Point, Access, Outlook).
- Good understanding of Higher Education landscape.
- Minute taking experience.
- Excellent verbal and written communication skills.
- Strong interpersonal skills.
- Ability to work under pressure.
- Prioritization and time management skills.
- Deadline driven and process oriented.
- Numerical ability.
- Analytical skills.
- Possess a high level of ethics, confidentiality, and integrity.
- Produce work of a high quality.
General
This position may require occasional evening, weekend, or on-call work to support IT incidents, projects, or emergencies. The role may involve travel to other company locations as needed.
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