Remote Working: 2 days work-from-home in line with Company Policy (only applicable after probation is successfully passed).
Job Purpose: Lead production vision and strategy, to increase division profitability by driving product success by designing efficient and scalable systems and products and ensuring on-time and on-budget delivery thereof. The Senior Business Analyst takes ownership of products in the division and keeps a handle on product and project aspects including team prioritization, business models, specifications, budgets and financial models, progress tracking, cross functional leadership alignment, management of resources and team capacity.
Within our context at hearX, a Senior Business Analyst is akin to a Product Manager.
This role oversees a multi-disciplinary team.
Team Function:
- Business Analysis for the division (hardware, apps, back-end and Salesforce CRM for the call center)
- Business Intelligence (data) for the division across call center, marketing, customer delight etc.
- Logistics, supply chain and order fulfillment for international market(s)
- Hearing Aid Product Development (with team of audiologists)
Minimum education (essential): BEng (Industrial / Chemical), BCom (Information Systems / IT), BSc (Computer Science / Informatics)
Minimum education (desirable): BEng Hons (Industrial / Chemical), BCom Hons (Information Systems / IT), BSc Hons (Computer Science / Informatics)
Minimum applicable experience (years): 5+ years
Required nature of experience:
- Business Analysis within the IT, software or medical device field (SaaS and/or PaaS models would be beneficial)
- Development of project, product and system specifications
- Requirement gathering and documentation
- Project Management
- Software development life cycle (end-to-end project exposure)
- Stakeholder Management
- Mentoring
- Workshop Facilitation
Skills and Knowledge (essential):
- Excellent computer proficiency (especially in MS Office Excel / Google Sheets)
- Google Business Suite
- Solution design and documentation
- Specification design (ideally to functional level)
- Business Process design
- Business intelligence and analytics
- Big Data
- Project management methodologies
- BPMN 2.0 or UML Knowledge
- API knowledge
- JIRA, Monday.com or similar task management
- Confluence or similar documentation tools
Team Mentorship 10%:
- Increase the team’s effectiveness with the following:
- Recruitment, selection and orientation (as and when required);
- Training and development;
- Assign accountability and plan;
- Monitor and appraise job and project results;
- Develop a climate for offering information and opinions.
- Ensure the team meets timelines and produces content of the highest quality, always maintaining the professional image of hearX, both internally and externally.
- Ensure that the team has the support and resources it needs to thrive and develop professionally.
Business Analysis 35%:
- Direct intuitive system and product requirements and specification design, in terms of researching, consulting and analyzing needs.
- Drive best practice design and development methodologies in sustaining high quality, clean, auditable and manageable products and systems.
- Compile and evaluate relevant specifications documents, UX, UI designs, wire-frames and test cases.
- Manage effective system testing and approval, including the management of release notes and effective communication with stakeholders on changes and/or improvements.
- Work with front-end, back-end and mobile developers, marketing, sales, research and design departments to ensure a holistic management process of project management.
- Evaluate and drive analysis of the entire execution process to enhance future business analysis and implementation efforts.
- Continuously monitor and improve existing products, systems and processes within the division.
- Identify the identification of issues, bugs, and bottlenecks and evaluate and implement solutions to these problems within the division.
Business Processes and Strategy 25%:
- Manage key relationships (clients and suppliers) under purview in the team.
- Manage business process improvements, operationalization and optimization.
- Drive strategies for the implementation of products, projects or systems, including commercialization, legal and operational aspects.
- Identify, analyze and report on risks, along with appropriate mitigation measures and implementation for said risks.
- Ensure profitability increase of products through the streamlining of development, manufacturing and maintenance thereof.
- Monitor and maintain effective stakeholder management (both internal and external)
- Drive a data-lead approach within the division, ensuring data is top of mind and considered across functions.
- Manage accuracy (through checks and fail safes) of the division’s data system.
- Evaluate technology limitations and deficiencies in applications and associated processes, procedures and methods within the division.
- Manage the smooth implementation of changes by communicating with and training relevant stakeholders. Address concerns and ensure a successful transition.
- Drive the accomplishment of objectives by establishing plans, budgets and results; reviewing progress and making mid-course corrections to ensure optimal outcomes.
Project Delivery 20%:
- Manage full cycle Project and Product Management including capacity management, stakeholder engagement and resource tracking.
- Multi-task on a suite of projects and products, all within different stages of development and implementation.
- Work with cross functional departments to ensure a holistic management process of project management. (Analytics, software development, product development, marketing, design, operations)
- Manage tasks and priorities within the team.
Record-Keeping, Management and Compliance 10%:
- Compile and maintain relevant records as is necessary for compliance to ISO, CE, FDA (and other) standards and requirements as is applicable to assigned products.
- Drive the accomplishment of objectives by establishing plans, budgets and results; reviewing progress and making mid-course corrections to ensure optimal outcomes.
- Manage efficient and effective reporting on strategies, prioritization and tasks.
- Manage efficient and effective reporting on performance of products and systems.
- Take personal ownership for projects/products/systems and work quality as well as contributing to team development and the hearX ecosystem as a whole.
- Drive the conformity of products to product requirements in terms of the hearX Quality Objectives which includes regulatory and legislative compliance.
- Drive continued improvement and upkeep on existing applications.
- Manage the accurate development of products (i.e. according to specifications and end user requirements).
- Manage the efficient development of products (i.e. according to best practice and on time)
- Ensure testing is completed according to specification.
- Manage release schedule and communicate deployment details.
This job description is not a definitive or exhaustive list of responsibilities and is subject to change depending on changing business requirements. Employees will be consulted on any changes. Employee’s performance will be reviewed based on the agreed upon objectives. If you do not hear from us within 30 days, please consider your application unsuccessful.
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