This position aims to ensure the quality and timely execution of technical work performed by workshop-based technicians, mechanics, and assistants.
Key Responsibilities:
Achieve targets for technical work, including services, rework, and PDI inspections.
Take full responsibility for managing the team reporting to this role by providing ongoing technical support, coaching, and on-the-job training. Ensure service quality, optimize response times, and maintain professionalism.
Evaluate technicians’ training needs, address skill gaps, conduct quality checks on completed work, meet required turnaround times, and oversee the completion of relevant apprentice modules.
Ensure sound financial management of the team, aligning with the budget and departmental strategic objectives.
Meet company policies and targets for rework, work in progress, labor recovery, team and departmental gross profit (GP) and contribution, and manage consumables and overheads effectively.
Comply with OHSACT regulations on both company and customer premises, ensuring all safety standards are upheld.
Promote customer service excellence by building strong, loyal relationships with internal and external customers. Foster a commitment to service excellence in all work, provide timely feedback and communication, and meet internal and external CSI targets.
Focus team efforts on growing the department in line with company requirements.
Drive operational innovation.
Must have qualifications:
Qualified Artisan (Millwright, Electrician, Diesel and/or Petrol Mechanic) with experience in forklifts or similar material handling equipment. Previous management experience is essential.
Proven ability to manage, lead, and coach a team effectively; skilled in planning, organizing, and controlling business activities and personnel to maximize productivity and efficiency.
Proficient in interpreting and applying technical information.
Skilled in reading and understanding schematics, diagrams, operation manuals, and manufacturer specifications.
Skilled in identifying and accurately using appropriate diagnostic equipment and specialized tools.
- Working knowledge of OHSACT & environmental legislation
