Are you a dynamic individual with a passion for communication and a knack for speaking fluent Italian? As an IT Service Desk Agent , you'll be at the forefront of our operations, using your excellent people skills and foundational understanding of IT to make a real impact. Requirements -Speak, read and write Italian fluently Duties: -Receiving requests on the phone, by chat, by e-mail or requests sent online. - Providing level 1 technical support to solve the requests sent from the customers. - Assesses the complexity of the requests, of the impact and priorities and offers solutions for their resolution. - Appropriate management and timely information on the results of the issues arisen depending on priority, impact, and SLA, offers level 1 technical support efficiently. Location -Sandton (hybrid) To apply kindly send your updated CV and supporting documents to infojai.co.za
