What you'll be doing: Moderate all customer reviews and respond to email queries in Spanish and English Meets or exceeds quality and productivity goals assigned by management Demonstrates clear and polite written and oral communication Maintains a positive and professional demeanour and portrays the company in a positive light Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels Follows company policies and processes in order to process customer requests appropriately Demonstrates knowledge and use of departmental resources, policies, and procedures Uses customer service tools in order to provide an accurate response and an exceptional customer experience Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service Proactively communicates system and process issues, and customer feedback trends to management Exceeds customer expectations by going above and beyond All other duties as assigned Minimum Requirements: Grade 12 or NQF Level 4 Clear criminal and credit record Strong command of the English and Spanish language Spanish and English written and verbal fluency, suitable for an international client Previous call centre experience sales for at least 6-12 months Salary: Total: R19 000 (CTC) Commission structure Benefits: Pprovident fund, group life, funeral etc. Location: Remote position To apply please send your updated CV and copy of SA ID book.
