COTTAGE AND CONFERENCE MANAGER (TULBAGH)

HR Management & Support Services (Pty) Ltd t/a The HR Department • Other • Tulbagh Road, South Africa • 1w ago

Our client, Saronsberg, situated outside Tulbagh is looking for a proactive, detail-oriented hospitality professional who thrives in a dynamic environment and is committed to creating exceptional guest experiences to join their team.

KEY RESPONSIBILITIES

Check-In/Check-Out: Email guests check-in information, ensure a smooth arrival, and conduct a warm check-out, gathering feedback to improve services.
Guest Relations : Communicate with guests pre-arrival to confirm bookings, manage requests, and arrange personalized experiences like wine tastings.
Daily Oversight: Ensure cottages are clean, stocked, and well-maintained before guest arrivals.
Housekeeping Management: Create schedules, inspect cottages, and manage inventory of cleaning supplies.
Conference Setup: Arrange rooms, equipment, and refreshments for conferences, ensuring all guest requirements are met.
Event Management: Serve as the main contact for event organizers, coordinate catering, and manage service delivery during events. Evening shifts may be required for dinner service.
Staff Training: Lead housekeeping and conference staff, ensuring a cooperative, professional environment.
Scheduling: Manage staff schedules, accommodating operational demands.
Inventory & Budgeting: Monitor budgets for housekeeping, conference, and maintenance supplies.
Billing & Reporting: Manage billing, invoicing, and record guest and conference feedback.
Inspections: Conduct regular facility inspections and manage repairs and maintenance.
Vendor Coordination : Manage relationships with external vendors and contractors.

REQUIREMENTS:

Minimum of 3 years’ experience in a similar position
Strong customer service and interpersonal skills.
Excellent organizational and multitasking abilities.
Effective communication and problem-solving skills.
Basic financial and reporting experience.
Must be willing to work on weekends

CLOSING DATE: 13 November 2024

Only shortlisted candidates will be contacted

Recruitment procedures comply with the Protection of Personal Information Act No.4 of 2013 (POPI).

Apply directly

Related Jobs

COTTAGE AND CONFERENCE MANAGER (TULBAGH)

HR Management & Support Services (Pty) Ltd t/a The HR Department • Full-time • Tulbagh Road, Western Cape, South Africa • 1w ago

SKU-ZAWJO

1w ago

Apply