Introduction: The main purpose of the job is to ensure fast, efficient processing and fulfilling of customer orders and to support for the external sales representatives Description: Manage Customer Service and Sales Process orders speedily and accurately Be professional, friendly, polite, and helpful to customers Establish customer needs clearly Offer product knowledge and solutions to meet customer needs Provide customers with accurate and up to date pricing and stock availability Ongoing open communication with clients regarding orders in progress Assist customers to the best of your ability before escalating the call Keep in contact with customers regarding back orders to keep them informed as to progress Advise customers of promotions Maintain up to date knowledge of products Maintain Sales administration and reporting Maintain accurate records of pricing structures Ensure customer pricing is correct Provide feedback to Manager on competitor activity or any other information requested Escalate customer dissatisfaction on pricing, delivery complaints, quality, and timeframes Create product budget per each customer Set and meet sales goals and objectives set by leadership Measure sales activities Monitor pipelines Improve sales close rate Reduce length of sales process Build relationships with customers Develop meaningful relationships with customers to encourage trust and loyalty To uphold and promote the company values and culture Requirements: Grade 12 3 years sales experience, in building/construction environment
