The purpose of this role is to safeguard, develop and enhance customer loyalty and value by providing excellent customer services. Additionally, the role involves providing the customer with knowledgeable information by identifying and promoting significant products and services.
Day to day Duties but not limited to:
- Providing exceptional Customer Service to the existing customer base.
- Responding to Inbound Customers and Colleagues escalated sales and queries.
- Queries to identify, qualify and close new business opportunities.
- Understanding customer’s reasons for exploring cancellation, addressing these positively, identifying opportunities, and looking at various options available with the ultimate aim of retaining their business.
- Striving for First Call Resolution, on every contact.
- Working closely with service colleagues to raise service standards through escalating issues and opportunities to the most appropriate person, developing joint solutions and sharing best practice.
- Undertaking other customer administration and product processing activities as necessary to maximize operational effectiveness and deal with peaks in demand.
- Proactively developing your customer service skill and knowledge, applying best practice techniques and tools and demonstrating our clients People Expectations to maximize your performance.
- Taking correct information, asking the right questions, and offering the solutions that leave them smiling.
Main Job Requirements Required Skills:
- An excellent communicator (written and oral) with an excellent command of the English language.
- Ambitious and self-motivated.
- Passionate about learning and target-driven.
- Polite, cooperative, and friendly manner essential.
- Professional and welcoming with strong customer focus.
- Excellent verbal communication skills.
- Ability to deliver an excellent customer service experience.
- Ability to prioritize tasks.
- Proven ability to take note of important information.
- Computer literacy.
- Curious, team-spirited, and big-hearted.
- A positive mindset with a passion for continuous improvement.
- An exceptionally driven and motivated individual with the passion to succeed in a fast-paced environment.
Education and Specific Training Work:
- Experience Matric or equivalent (preferred).
- Minimum of 6 months - 12 months experience working within a similar service/sales driven environment.
- Retail customer service experience - advantageous.
- Email handling/web chat experience (highly advantageous).
- Experience working within retail or similar industry (highly advantageous).
- Proven experience in delivering excellent customer services to internal and external customers.
- Maintain campaign performance, quality, regulatory, and compliance standards.
Please respond with an updated copy of your CV.
Job Type: Permanent
Pay: R5500.00 - R6500.00 per month.
Education:
- High School (matric) (Required).
Experience:
- Contact Centre: 1 year (Required).
- Customer Service/Webchat: 1 year (Required).
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