Job Responsibilities
Foster a customer-centric environment through effective leadership and procedural oversight.
Drive sales performance and adeptly manage stock to bolster business profitability.
Uphold stock integrity by strictly adhering to prescribed management protocols, including red flag procedures, Never Out of Stock (NOOS), Temporarily Out of Stock (TOOS), and in-store merchandising standards.
Strategically allocate and enhance selling space for maximum impact.
Foster seamless collaboration with planners for enhanced operational synergy.
Execute promotions in alignment with trading directives and merchandising best practices, ensuring a comprehensive and delightful shopping experience for customers.
Facilitate cross-departmental coordination, involving Product Groups, Location Planners, Head Office, and intra-store collaboration, including the Trading Manager.
Enforce exceptional customer service across all customer touchpoints.
Instill comprehensive product knowledge within the team.
Proactively manage replenishment processes to guarantee product availability.
Ensure efficient shopkeeping and housekeeping disciplines are consistently maintained.
Handle customer interactions, complaints, and requests with finesse.
Analyze customer satisfaction reports, devising and executing corrective action plans as needed.
Oversee shrinkage management and implement critical in-store protocols.
Ensure strict adherence to Consumer Protection Act guidelines.
Execute and monitor shrinkage plans to ensure successful outcomes.
Analyze and address high or out-of-tolerance shrinkage discrepancies, formulating and implementing action plans accordingly.
Implement red flag processes effectively, including action plan formulation, implementation, and follow-up, and conduct self-assessments of all compliance processes.
Analyze reports and trends, taking proactive steps to drive improvements (utilizing Business Intelligence, management reports, and daily/weekly/monthly packs).
Supervise equipment management and oversee stock movement processes from end to end within the store.
Foster effective communication with the Distribution Centre regarding stock-related matters.
Guarantee stock accuracy through meticulous counting processes and inventory adjustments.
Spearhead controlled replenishment from the stockroom and holding areas to the sales floor to minimize potential risks.
Ensure seamless and timely execution of launches and promotions, in adherence to allocated guidelines and budget.
Confirm the availability of necessary stock/merchandise for successful launch and promotion execution.
Manage instances of non-availability and arrange suitable substitutes when necessary.
Conduct regular floor walks to verify adherence to implementation guidelines.
Uphold compliance with established store processes.
Ensure full adherence to the Occupational Health and Safety Act (OHASA) and all pertinent legal requirements, including hygiene audits.
Guarantee compliance with internal controls, encompassing access and key management.
Provide support for commercial and operational duties, including weekends, days off, and power hour shifts.
Effectively communicate and educate employees and contractors on store operational policies.
Ensure optimal resource and workforce planning, in full alignment with applicable legislation and personnel policies.
Lead, develop, and retain a high-performing staff complement.
Oversee end-to-end People processes, covering recruitment, development, and retention initiatives.
Drive and manage the Integrated Performance Management processes.
Provide coaching and mentorship to the team, fostering continuous growth and improvement.
Foster consistent team engagement through initiatives like 'Let’s Talk' and 'People Thursday'.
Desired Experience & Qualification
- Matric.
- Relevant tertiary qualification advantageous.
- Between 1-3 years of relevant managerial experience.
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