Position Title: Head Waiter/Waitress
Location: Chelsea, SW3, London
Employment Type: Part-time/Full-time
Hourly Rate: Up to £17.00 per hour
Position Summary:
We are looking for a skilled and experienced Head Waiter/Waitress to lead our front-of-house team, ensuring exceptional service and a seamless dining experience for our guests. This position is key to maintaining smooth operations, upholding high service standards, and creating memorable experiences. The ideal candidate has strong leadership abilities, excellent communication skills, and previous supervisory experience in a fast-paced, high-volume restaurant setting.
Main Responsibilities:
- Oversee guest greeting and seating, ensuring prompt and attentive service throughout their dining experience.
- Ensure orders are accurately taken and promptly delivered, with a focus on maintaining quality presentation and service standards.
- Provide hands-on support during peak times, assisting with order-taking, food service, and guest inquiries.
- Train and guide waiting staff, ensuring adherence to service standards, customer engagement practices, and menu knowledge.
- Collaborate with kitchen staff to maintain efficient communication between front-of-house and back-of-house teams.
- Assist with opening and closing duties, ensuring the dining area is fully prepared before service and cleaned afterward.
- Maintain a clean and organized dining area, adhering to health and safety standards.
- Support inventory management, including restocking supplies and monitoring equipment needs.
Qualifications:
- Demonstrated experience as a Head Waiter/Waitress or in a similar supervisory role within a high-volume or fine dining environment.
- Strong understanding of food service operations and high-end service expectations.
- Excellent communication skills, with the ability to build rapport with both guests and team members.
- Ability to remain calm and resolve issues effectively in high-pressure situations.
- Attention to detail and a strong commitment to delivering an exceptional guest experience.
- Familiarity with food and beverage menus, including wine pairings and dietary requirements, is preferred.
Seize the opportunity to elevate your hospitality career! To apply for the Head Waiter/Waitress role, please apply here or submit your CV
