Description
Consult with Investec clients in order to compile quotes and issue domestic, regional and/or international multi-city flight bookings, whilst delivering out of the ordinary client service. Upsell clients on hotels, car hire and travel insurance as needed. The role also entails working closely with the online ticketing team to manage all support functions related to online tickets including special requests and schedule changes. This role requires a passion for air travel combined with a commitment to upholding a clear duty of care for clients.
The result
Meeting and exceeding all client travel requirements. Demonstrate high attention to detail & strong administrative skills. Strong sense of team underpinned by knowledge sharing and mentorship culture. Input and drive Investec Travel's strategic direction and understand broader Investec ecosystem. Nurture, grow and maintain matured relationships with clients, stakeholders, broader team and bankers. Provide high sense of client service and operate professionally and efficiently with external and internal stakeholders. Deliver a refined proactive problem-solving approach. Curiosity to learn and continue professional development. Willingness to work a flexible schedule and a high work ethic (available to all clients when needed including after office hours) – we apply a sunset rule on all quotes for clients and adhere to the Private Bank client experience SLA. Ability to work afterhours emergency shifts (for a 7-day shift) every 4 to 6 weeks on a rotational basis – additional payment applicable Ability to achieve the individual targets as set out in the Flight Consultant KPI and performance targets and collect applicable service fees. ADMs are reported as risk events and depending on the quantum and severity, may give rise to a performance process Process online check-ins for clients where applicable. Ability to consult on latest visa requirements
Experience, skill and capability
Minimum 10 years advanced air ticketing international experience ideally in a leisure travel environment. Corporate experienced consultants may apply too (Leisure focus of the role is very different though) Amadeus GDS Proficiency – at least 5 years' experience and currently using Amadeus. Ability to book and service NDC bookings through Amadeus NDCx and other providers eg Verteil / Thomalex and others Ability to reissue tickets (voluntary and involuntary) and refund tickets on Amadeus GDS Aptitude for internal IT and CRM systems (training will be provided on internal systems) Strong knowledge of International / multi-city fares Proactive approach to travel (, schedule changes / airline grounding, weather / meticulous daily queue management) Anticipating client's challenges and proactively solving Attention to detail with a high level of accuracy Excellent verbal and written communication skills Ownership, Accountability & Responsibility
Investec Culture
At Investec we look for intelligent, energetic people filled with passion, integrity and curiosity. We value individuals who in turn value our culture that is, a flexible attitude comfortable to live with ambiguity and willing to challenge the status quo. Diversity, talent and leadership are respected in pursuit of the growth of our business. People who can manage themselves and build strong relationships in order to get things done, will perform in out of the ordinary ways in our environment.
We are committed to diversity and inclusion when recruiting internally and externally.
