Experience and Requirements: Minimum 2 5 years experience as a Team Leader or in a similar role within a call center service environment. Experience in managing a variety of performance indicators at multiple levels, both internally and externally. Strong people management skills to motivate and drive the team, with a focus on minimizing absenteeism and attrition. Exceptional leadership and motivational skills with a track record of achieving targets. Strong communication and interpersonal skills to interact effectively with team members and stakeholders. Solid understanding of outbound/inbound service performance management strategies and techniques. Excellent problem-solving abilities and the capacity to make quick decisions in a dynamic environment. Proficient in using CRM systems and other relevant software applications. Strong analytical skills with the ability to interpret data and derive actionable insights. Flexibility to work in shifts and adapt to changing priorities. Experience in managing multilingual campaigns (advantageous) Salary: R20 R22k
