Reference: CPT000600-Tam-1
The Operations Manager is responsible for leading, supervising, coaching, and mentoring the overall operations within Corporate Training solutions, aligning with departmental objectives to establish excellent service standards and ensure compliance from the team.
Duties & Responsibilities
Company Description:
Our Client, a cutting-edge IT and HR training firm in Johannesburg, offers customized training solutions, specializing in Digital (ICT) and Work Readiness learning journeys. Their services include capability academies, real-world scarce skills training for youth, and enablement services. Level 3 B-BBEE accreditation, they aim to empower individuals by providing growth opportunities within our organization and beyond, while ensuring their project-managed implementations adhere to sound governance practices and offer flexible, scalable, and accessible solutions across South Africa.
Job Specification:
Establish an effective support team and foster strong business relationships within Our Client, both internally and externally, to consistently meet SLAs.
Managing team performance through daily interactions, statistical analysis, and monitoring.
Provide coaching and development to enhance performance and promote individual growth. Additionally, they assume a supportive role, building rapport with team members to optimize productivity and performance, collaborating closely with the ETQA Manager to ensure the smooth day-to-day management of the campus.
Innovative and possessing foresight to anticipate future challenges, the individual collaborates closely with the Delivery Head to optimize the profitability of all projects implemented. Given the dynamic nature of the business, adept planning and organizational skills are essential. Ability to quickly adapt and learn is paramount.
Key Deliverables
- Leadership: Ability to lead and manage a team effectively, providing direction, guidance, and motivation.
- Organizational Skills: Manage various aspects of operations efficiently.
- Communication: Excellent verbal and written communication.
- Problem-solving: Capacity to identify issues, analyze problems, and develop effective solutions to ensure smooth operations.
- Strategic Planning: Ability to develop and implement strategic plans to achieve organizational goals and objectives.
- Decision-making: Sound decision-making skills to make timely and effective decisions in various operational scenarios.
- Financial Management: Understanding of financial principles and ability to manage budgets, expenses, and financial resources effectively.
- Project Management: Proficiency in project management methodologies.
- Relationship Building: Skill in building and maintaining positive relationships with clients, partners, and stakeholders.
- Adaptability: Flexibility and adaptability to respond to changing circumstances and priorities in a dynamic environment.
- Compliance Knowledge: Understanding of relevant regulations, standards, and industry practices.
- Quality Assurance: Knowledge of quality management principles and ability to ensure high-quality service delivery and customer satisfaction.
- Continuous Improvement: Commitment to continuous improvement and ability to identify opportunities for enhancing operational processes and performance.
- Knowledge of SETA and QCTO Regulations: Understanding of the regulatory frameworks, guidelines, and accreditation requirements set forth by SETA and QCTO for training providers.
- Contract Management: Experience in negotiating, drafting, and managing contracts with clients, vendors, and partners to ensure compliance and successful execution of agreements.
- Performance Monitoring and Evaluation: Ability to monitor and evaluate the performance of training programs, assess outcomes, and make data-driven decisions to improve effectiveness and efficiency.
- Risk Management: Understanding of risk management principles and the ability to identify, assess, and mitigate risks associated with operations, contracts, and stakeholder relationships.
- Data Analysis and Reporting: Utilize the Learning Management System (LMS) to generate and analyze reports on learner progress, course effectiveness, and compliance metrics.
- LMS Administration and Content Management: Oversee the administration of the LMS, including user management, course setup, and content organization. Collaborate with instructional designers to ensure courses are up-to-date and accessible.
- Performance Metrics Monitoring and Stakeholder Communication: Monitor training program performance through LMS data, providing insights to stakeholders.
Minimum Requirements
ODETD/Relevant degree, Project Management, Business Management Qualification advantageous.
Min 5 years’ experience in operations administration, project administration, learnership management and implementation, and financial operations.
High-level understanding of BBBEE. SETA/QCTO understanding.
Management of Teams, 5 years’ experience in the learnership environment, managing and implementing complex projects.
Management of large, small, and complex projects in size and value.
Training Provider industry knowledge.
Interpersonal, problem-solving, organisational, leadership, decision-making, project management, aptitude for simultaneous task handling, understanding of project finance management.
Kindly note that by submitting your application for this career opportunity, you agree that Guardian Recruiting may use your application for the purpose of the recruitment and selection of the said position, and this information may be shared with the relevant stakeholders in the business.
Please note that only short-listed candidates will be contacted. Clear Criminal and Credit Records is a pre-requisite.
Should you not have heard back within a two-week period, please assume that your application was unsuccessful.
All job postings are in accordance with our Client's BEE requirements. Please only send certificates when requested to do so.
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