The Hub Manager is responsible for overseeing and coordinating the daily operations of a hub. This role involves managing staff, optimizing processes, ensuring compliance with company policies, and maintaining high standards of service and efficiency.
Requirements:
- Relevant qualification
- +8 years experience in Courier Logistics and Warehousing
- Experience in managing drivers
- +4 years experience as a Manager
- Understanding of Ecommerce
- Strong leadership, communication, and interpersonal skills.
- Proficient in office software (e.g., Microsoft Office Suite).
- Excellent organizational and multitasking abilities.
Responsibilities:
- Lead and manage a team of warehouse staff, including supervisors, team leaders, drivers, and operational staff.
- Oversee the day-to-day operations of the distribution center, ensuring smooth and efficient workflows.
- Manage the hub fleet and contract drivers.
- Send weekly reports and updates.
- Monitor and optimize inventory levels to meet customer demand while minimizing excess stock.
- Implement inventory control measures to accurately track and manage stock levels.
- Conduct regular cycle counts, audits, and reconciliation of inventory discrepancies.
- Collaborate with transportation and logistics partners to optimize the inbound and outbound flow of goods.
- Monitor transportation schedules, carrier performance, and freight costs.
- Ensure the distribution center complies with safety regulations and standards.
- Implement and enforce safety protocols to minimize workplace accidents and injuries.
- Develop and monitor key performance indicators (KPIs) to assess the efficiency and productivity of the distribution center.
- Identify opportunities for process improvements and cost savings.
- Implement best practices to enhance operational efficiency and customer satisfaction.
- Collaborate with customer service teams to ensure accurate and timely order fulfillment.
- Address customer complaints or concerns related to distribution center operations.
- Ensure compliance with relevant laws, regulations, and industry standards.
- Develop and manage budgets for the distribution center, controlling expenses and maximizing cost-effectiveness.
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