Purpose of the role:
The core purpose of this position is to provide quality service and repair work first time right, as efficiently and effectively as possible.
The successful candidate would strive for efficiency, pro-actively developing their technical knowledge, work best as a member of a team and have a strong belief in quality workmanship.
Key deliverables and outputs:
Ensure work carried out reflects the requested and authorized work, by using the latest technical information and ensuring excellent quality of repairs.
Use the correct tools and equipment at all times as per requirements.
Ensure work is done according to manufacturer specifications
Have good administrative acumen, by reporting accurately on faults found and work done, and ensuring that manufacturer work instructions and procedures are adhered to, always;
Take good care of customer vehicles and property, using fender and seat covers at all times, and driving safely when testing vehicles
Maintain a professional impression at all times by taking care of your work area, ensuring it is neat and clean
This position also requires a willingness to assist and mentor apprentices.
Academic qualifications:
Matric Certificate
Unendorsed driver’s license
Qualified Petrol technician
Work experience:
Five years’ experience in the field
Basic computer literacy
Ability to mentor apprentice
VW experience
Master Technician will be an advantage
Knowledge and Skills:
Mechanical and product knowledge
Use of Manuals and special equipment
CSI Awareness
Behavioural Attributes:
Quality maintenance
Good communication skills
Strong diagnostic ability
Adherence to time constraints and deadlines
Diagnosing
Level of Decision-Making:
Decision making takes operational trends and business plan into account and generates multiple possibilities that involve trade-offs and juggling of multiple variables (budget, people, technology).
Level of Problem Solving:
Decision making takes operational trends and business plan into account and generates multiple possibilities that involve trade-offs and juggling of multiple variables (budget, people, technology).
