African Safari Expert - FITs & B2C experience.
Northern Suburbs, CPT – Hybrid/ Remote (Will consider candidates outside of CPT)
Working on weekends and public holidays (roster basis)
Salary – Highly Negotiable on exp. + Monthly Commission + Benefits
The ideal candidate will have a proven track record of achieving monthly targets and conversion rates, achieving high service levels, and acquiring and maintaining client and supplier relationships.
A positive, can-do attitude. Will consider candidates outside of CPT.
Requirements:
•Tertiary qualification in Travel and Tourism
•FITs & B2C Safari Sales experience (Direct Safari package sales to the consumer/clients) - Essential (More inbound than outbound experience would be preferred)
•Tour plan, Travelyst, CRM, Google workspace
•Strong knowledge of African destinations, logistics and properties – Experience in Southern and Eastern Africa Safari and a bit of Indian Ocean Islands.
•5+ years’ experience in the tourism industry specifically selling African safaris.
•5+ experience in a sales environment dealing with direct consumers.
Skills, Knowledge & Attributes:
•Excellent written and verbal communication skills.
•Superior interpersonal and organisation skills
•Ability to meet deadlines, accept challenges and work under pressure.
•Driven sales and customer service skills
•Capable of self-management & self-actualization
•Highly flexible with ability to work in a fast-paced and dynamic environment.
•Diligent, high degree of perseverance and attention to detail
Responsibilities:
•Manage the entire client interaction from enquiry to post travel.
•Sharing your first-hand knowledge of African destinations with potential clients
•Preparing exceptional quotations and itineraries matching clients’ expectations and budget
•Managing the entire booking process with a high level of attention to detail
•Invoicing and collecting client payments.
•Ensuring all travel documents are accurate and of the highest standard.
•Providing top-level customer support at all stages - before, during and after travel
•Meeting all monthly sales targets
•Going the extra mile to ensure exceptional customer service and a wow factor to all our clients.
•Manage all internal systems and procedures efficiently and effectively.
