Business unit, Department, Reporting
| Business Unit | Operate |
| Department | Service Management - Service Excellence and Quality (Hotazel, Northern Cape) |
| Job grade | OP1 |
Core Description
To provide accurate information on configurations and their documentation to support all the other Service Management processes, assi st team with technical solutions and coordination with other teams in the business. The incumbent will also be required to maintain SHEQ compliance and storerooms for the client.
Key Deliverables / Primary Functions
- Compile and Distribute Reports to SIM’s and the Client
- Maintain SHEQ administration tasks on client site
- Manage and maintain IT Storerooms on client site
- Interface with Process Owners and technical support teams
- Review Resource Activities of team members and on Customer level
- Perform Analysis of Data used for Customer reporting
- Monitor Process Activities in the environment
- Verify Quality of Information in the CMDB
- Escalate Inconsistencies in CMDB to relevant support teams
- Review and Audit Data Integrity of the CMDB
Core Functional Skills & Capabilities
ITIL Service Management
Microsoft Office
Communication
Data Management
Customer Service
Core Behavioural Competencies
Job Match
Creating & Innovating
Delivering Results & Meeting customer expectations
Persuading and Influencing
Working with people
Writing and Reporting
Minimum Qualifications
NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
2 years exp or more in a similar position, within a complex IT environment
Certifications
ITIL 4 Foundation preferred
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
| Span of Control | 0 |
| Level of Engagement | Interacting with clients as well as relevant stakeholders within BCX. |
Special Requirements / Employment Condition
Ability to work extended /long hours as and when required
Workplace / Physical Requirements
Full-time Client Based Position
Billable
