Duties and Responsibilities:
• Responding to calls logged by clients
• Providing remote/telephonic support
• Scheduling site visits within a client’s Service Level Agreement Mean-Time-To-Respond time
• Resolving an issue within a client’s Service Level Agreement Mean-Time-To-Repair time
• Understanding each client’s Service Level Agreement contract and adhering to the required service
• Scheduling and completing preventative maintenance. This includes compiling full maintenance reports after work is completed
• Advanced fault-finding
• Comprehensive knowledge of wiring, cable termination and best practice standards
• Video Conferencing and Audio-Visual Equipment Configuration
• Preparing properly before attending to a site
• Liaising with suppliers and senior staff to resolve issues
• Doing installations when no Field Service work is required
• Programming of Crestron and Extron control systems for Boardroom installations
• Being available to work overtime when required
• Being available to travel for work when required
• Being on stand-by when required
• Completing training when not attending to a client
• Be willing to assist as On-Site Technician when needed at certain customers
• Must be able to work and report without direct supervision.
Minimum Requirements:
• Matric Essential
• A minimum of 2-4 years audio visual experience
• Strong knowledge of Audio-Visual systems
• Crestron and Extron programming non-negotiable
• Basic Room control experience.
• Audio experience including basic DSP programming
• Video Routing and switching experience
• Video Conferencing endpoint experience – Polycom, Avaya
• Good communication skills
• Proof of technical skills
• Good time management essential
• Good planning skills
• Strong attention to detail is essential
• Must have valid Driver’s license & own vehicle
