Well known Birmingham based Tour Operator is looking for Ticketing Executive. If you have excellent fares and ticketing knowledge and strong GDS experience using Amadeus and Galileo, along with experience of dealing with schedule changes this could be the role for you. You will be responsible to ensure that tickets are issued accurately and on a timely basis and to also help out on a rota basis with out of hours support. This role will be office based or hybrid in Birmingham and they will pay a competitive salary in the region of 28k.
JOB DESCRIPTION:
Ensure that all queues are kept up to date including: schedule changes, general, web, native and re-issues,
Ensure that all Q's are checked at the end of the day to ensure that all tickets have been issued.
Ensure that all re-issues are completed within deadlines.
Monitor fuel, tax and fare increases and ensure that agents and clients are notified and deadlines are met.
Monitor schedule changes and ensure that agents and customers are advised of scheduled changes and then action changes.
Advise the crisis team of any disruptions to airline services that will affect passengers and ensure that contingency plans are followed.
Assist with airline refund and ensure they are processed within set guidelines.
Assist the reservations team with any fare queries if required and liaise with scripting company
Deal with fare queries from online partners and ensure that fares are released correctly into GDS.
Out of hours support when required on a Rota basis or to cover sickness.
PERSONAL REQUIREMENTS:
Excellent fares & ticketing knowledge
Strong GDS knowledge including Amadeus & Travelport
To be able to communicate effectively
Be able to manage time effectively
Strong product knowledge and business awareness
The ability to work under pressure
EXPERIENCED REQUIRED:
You must have a minimum 2 years experience in airline reservations/ticketing role and have solid knowledge of GDS, especially Amadeus and Travelport. The successful candidate will be well organised and able to work to deadlines and cover out of hours support on a rota basis.
THE PACKAGE:
In return you will receive a very competitive basic salary of up to 28k + extra for covering out of hours support, hybrid working, discounted travel, and incentives.
INTERESTED:
Please email your CV to (url removed) or call Suzanne on (phone number removed).
