Dynamics 365 CRM Engineer (m/f/d)

MED-EL Medical Electronics • Other • Innsbruck • 1m ago

MED-EL is a leading manufacturer of innovative medical devices for the treatment of various types and degrees of hearing loss. Our unique portfolio of implantable hearing solutions benefits thousands of individuals in more than 140 countries worldwide. With headquarters in Innsbruck, Austria, MED-EL has over 2,800 employees around the world.

DD_12410
Dynamics 365 CRM Engineer (m/f/d)
Digital Development
Innsbruck, Austria
Professionals Full-Time 38.5 h Permanent

Develop, implement, and maintain the technical components of our Microsoft Dynamics 365 CRM system to support the organization's business processes
Configure the CRM platform to meet business requirements, ensuring adherence to standard functionalities and best practices; integrate the CRM system with other business applications
Collaborate with the Product Owner to gather technical requirements and translate them into effective solutions
Monitor and maintain system performance to ensure high availability and performance, including troubleshooting and resolving technical issues
Collaborate with the Support Engineer to ensure smooth handover and support of CRM functionalities, and provide necessary technical documentation

Bachelor's degree or higher degree (University, FH) in Computer Science, Information Systems, or a related field and/or more than 5 years of proven experience with Microsoft Dynamics 365
Proficient in CRM configuration, including workflows, user setup, data import, SQL, and security configuration within standard functionalities
Experience with data integration tools and technique to connect CRM to other systems
Excellent problem-solving abilities and innovative thinking in troubleshooting system and process issues; proactive approach to communication and teamwork
Excellent English skills, both written and spoken