We are seeking a Customer Project Coordinator with a background in the I&C field for a large industrial manufacturer and distribution centre based in Burnley. The successful candidate will be pivotal in key customer conversations & project intake management. The following will have overarching support functions with order management, data processing, client quotation logging, supply chain management, & product delivery.
Client Details
The client we are currently partnering with is a multinational distributor that holds a portfolio of numerous national and international clients under bulk volume orders. The company is undergoing a strong growth period as of now to match its forecasted peak period and is, therefore, actively investing in its now strengthened customer hub.
Description
Key responsibilities will consist of:
- Coordinate production and delivery of custom, tailor-made products
- Work closely with production teams to ensure order accuracy
- Maintain exceptional customer service throughout the order process
- Handle customer inquiries and resolve any issues promptly
- Monitor and update order status in the company's system
- Collaborate with sales team to achieve customer satisfaction
- Ensure all procedures adhere to company standards and regulations
- Participate in team meetings and contribute to continuous improvement efforts
Profile
A successful Customer Coordinator should have:
- A background in I&C field within customer functions
- Strong telephony professional manner & ability
- Proven experience in a customer service role
- Strong coordination and organisational skills
- Excellent communication and interpersonal skills
- Proficiency in using business software and systems
- A collaborative mindset and ability to work as part of a team
Job Offer
- Hybrid working with a certain degree of flexibility
- Flexi-time & accessible shift patterns
- Company bonus & profit share
- Internal progression & step-up availability
