Menzies Distribution are looking for an Order To Cash Credit Controller Team Leader to manage the major accounts/B2B Credit control team and portfolio of accounts ensuring timely and effective collection of debt and escalation where necessary.
Job role: Credit Controller Team Leader
Location: Hybrid - Edinburgh Park / Home
Shift Pattern: M-F. 36.25 hrs/pw
KEY RESPONSIBILITIES
- Manage the Major Accounts/B2B Credit Control team to deliver a high standard of service
- Managing the allocation of work, planning, motivating, coaching, absence, return to work interviews, referrals to HR for Occupational Health referrals, lateness, conduct and capability. Assist in discipline and grievance investigations and hearings
- Manage recruitment via Logic Melon, review job descriptions, be part of the interviewing panel, contribute to selecting/deselecting candidate and induction of new employee
- Set objectives, defining and agreeing Key Performance Indicators (KPI s), timelines, Performance Goals for the OTC Credit Control Team and input to online Performance Review System
- Assessing and reviewing/measuring performance against KPI s and Performance Goals by regular 1:1 meetings, update online Performance Review System, identifying training needs and support required
- Provide training to Team to increase their knowledge and efficiency or organising relevant authorised training from internal/external sources
- Ensure effective business relationships are maintained and translate into required level of service and best practice obtained
- Liaise with key internal stakeholders and customers where required
- Establish and sustain working relationships, specifically with buying, finance and retail teams and maintain strong communication throughout all processes
- Understand the significance, the use of the data in other departments/branches and its influence
- Communicate effectively with internal and external customers as required
- Effectively utilise all company IT systems to ensure maximum efficiency, cost reduction and adherence to agreed procedures and company guideline
- Develop process and procedure in conjunction with Managers to best provide support, development and improvement in the service provided
- Develop relationships where appropriate with retailers, publishers and internal contacts
- Participate in regular review meetings to highlight issues or planned changes to ensure the service standard is maintain and improved
- Manage the Major Accounts/B2BTeam ensuring all tasks are completed efficiently and accurately, to customer terms
- Regularly review processes and procedures to ensure ongoing improvements
- Provide reporting to Management Team
- Manage and develop staff
- Setting and ensuring KPI s are met
- Analysing data and performance to identify areas for focus and improvement
KEY SKILLS & COMPETENCIES:
- Minimum 5 years experience in a credit control environment
- Experience leading a team preferred
- Experience working as part of a larger team
- Experience in a large complex organisation
- Credit Control experience dealing with major customers and their processes
- Able to demonstrate strong Leadership skills
- Can demonstrate skills in a change environment
- Strong Influencing Skills
- Logical Thinker
- Strong Microsoft Office Skills
- Flexible working ethic
- Excellent attention to detail
BENEFITS:
- 31 Days Annual Leave (Pro-Rota)
- Pension Scheme
- Life Cover
- Cycle to Work Scheme
- Eye Care
- Free On-Site Parking
- Onsite Canteen
