Main job function
Job Summary for Import Controller
To manage and handle the full function of a Sea / Air / forwarding shipment / Project Cargo.
Main Duties and Responsibilities:
Operational
- Registering Files on Ship Shape and ensuring a digital copy is on the server
- Invoicing and file balancing on Ship Shape
- All correspondence to the client relating to their stock and shipments
- Customs Entries and Acquittals
- Bill of Ladings Obtaining release from shipping lines
- Processing Cargo Dues
- Processing of Creditors invoices
- Status reports
- Booking freight ad hoc
- Month End Reports
- Audit Queries and full financial management of file
- Customs STOP knowledge
- State vet / Port Health
- NRCS
Customer Service
- All service levels pertaining to the clients requirements.
- Effective use of e-mail communications
- Always communicate professionally with all parties.
- Customer service to be optimal
Communication
This department is fully responsible for all communication levels, which include:
- Liaising with the customers
- Liaising with the shipping lines
- Liaising with the transporters
- Liaising with border agents
Reporting
- Daily Tracking shipments to the clients
- Daily invoicing schedules
- Resolving queries on time
- Proper execution of clearance on SS reporting
General
A candidate with important knowledge of both air and sea would be suitable for this position. Someone who has strong communication skills and who has worked in other fields within the organization would do very well in this position.
Key performance indicator
- On-time delivery rate : This measures the percentage of shipments that are delivered on or before the expected delivery date
- Cost per shipment : This measures the total cost of each shipment, including production, processing, shipping, customs duties, taxes, fees, and other overheads
- Compliance rate : This measures how well the company adheres to the rules and regulations of the countries and authorities involved in the import/export process
- Lead time : This measures the duration and frequency of each stage of the import/export process, including transportation, customs clearance, and delivery
- Inventory turnover ratio : This measures how quickly the company's inventory is sold and replaced over a given period
- Customer satisfaction rating : This measures the level of satisfaction of customers with the company's import and logistics services
- Percentage of shipments with damage or loss : This measures the percentage of shipments that are damaged or lost during transportation
Character attributes
- Solutions-driven individual
- Problem-solving skills
- Ability to face challenges with a positive attitude
- Ability to function well under pressure
- Demonstrates initiative and adaptability
- Systematic and methodical
- A sense of urgency
- A reliable, self-disciplined, enthusiastic team player with a "can-do" attitude
- Logical thinking, out-of-the-box solutions
Skills Requirements
- Shipshape
- Excel
- Word
- SAP (an advantage)
- Basic Customs Knowledge
- C&F Knowledge
QUALIFICATIONS AND EXPERIENCE
Minimum Matric
Qualification (Diploma / Degree in Logistics, transport, and supply chain will an advantage)
A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.
