Head of O2C (Order to Cash)
Incubeta is seeking a highly motivated and experienced professional to join our Group Finance team as the Head of Order to Cash (O2C). The Head of O2C is responsible for ensuring a seamless client experience whilst mitigating the group against credit risk. This senior level role will drive standardisation and consistency across the end-to-end Order to Cash (O2C) process, ensuring timely and accurate billing, collections, cash application, reporting and client interaction in order to minimise bad debt and improve our cash flow - leveraging technology to achieve these goals.
About Incubeta
Incubeta is a global digital marketing company operating in approx. 20 countries with over 800 employees worldwide. We are embarking on our strategy of growth, both organically and via acquisition. Core finance processes are structurally centralised to ensure streamlined and consistent support for our operations - with team members working across several geographical locations.
Key Responsibilities
- Process Optimisation: Streamline and improve the O2C process to enhance efficiency and reduce manual intervention. Identify bottlenecks and implement best practices to accelerate order processing and invoicing.
- Invoicing and Billing: Ensure timely and accurate invoicing, including proper documentation, pricing, and adherence to billing guidelines & statutory requirements. Identify suitable automated billing solutions, drive the selection and implementation process.
- Customer Relationships: Build and maintain strong relationships with customers to enhance satisfaction and address their O2C-related concerns promptly. Collaborate with sales teams to understand customer needs and preferences.
- KPI Monitoring: Define and track key performance indicators (KPIs) for the O2C function, such as invoice processing times, DSO, and cash application accuracy. Regularly report on performance and implement corrective actions as needed.
- Automation and Technology: Evaluate and implement O2C automation tools and technologies to enhance efficiency and accuracy. Leverage ERP systems and other software to streamline processes.
- Compliance and Reporting: Ensure compliance with relevant regulations and internal controls related to O2C processes. Prepare regular reports for senior management and auditors as required.
- Team Leadership: Lead, mentor, and develop a high-performing O2C team. Provide guidance, training, and professional development opportunities to enhance team capabilities.
- Customer Onboarding: Oversee the Head of Collections & Credit Risk to ensure adherence to client onboarding process, ensuring accurate and timely vetting, credit escalation and collaboration with sales and customer service teams to resolve onboarding-related issues.
- Credit and Risk Management: Ensuring adherence to credit policies, assessing customer creditworthiness and establishing credit limits. Monitoring accounts receivable to minimise credit risks and bad debts.
- Accounts Receivable Management: Overseeing accounts receivable ageing, collections, and dispute resolution. Developing strategies to reduce DSO (Days Sales Outstanding) and improving cash flow.
- Working Capital Management: Ensure timely submissions within the Group Cash Analytics tool - updating cash collection projections based on known promises to pay and conversations with clients. Analysis of cash collection variances to projections to understand drivers of movements and embedding learnings into future projections.
Qualifications and Requirements:
- Bachelor's degree in finance, accounting, or a related field. MBA or professional certification (e.g., CA, ACCA) is a plus.
- Extensive experience in O2C or related finance roles, with a track record of process improvement and team leadership.
- Strong knowledge of order management systems, ERP systems, and O2C automation tools.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.
- Analytical mindset with the capability to identify and resolve operational challenges.
- Results-oriented with a focus on continuous improvement and customer satisfaction.
- Familiarity with relevant accounting standards and regulatory requirements.
- Exceptional organisational and time-management skills.
If you are a proactive and results-driven finance professional with a passion for optimising O2C processes, enhancing customer experiences, and leading a high-performing team, we invite you to apply for the position of Head of Order to Cash at Incubeta. Join us in driving operational excellence and financial success.
If you feel you fit the above criteria, please apply with your CV and cover letter.
Please take note that if you do not receive a response within 2 weeks of applying, you should consider your application as unsuccessful.
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