· Creating and managing training plans with customers · Reporting on training progress of all customers that is in training · Work directly with client to effectively coordinate each training project to completion. · Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track. · Provide system training to customers · Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system Assist with preparing data and uploading on to the system for new customers · Training/ Educator or Consulting experience · Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience · Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages · Excel proficiency intermediate · Customer service / support experience will be advantageous
