· Creating and managing training plans with customers · Reporting on training progress of all customers that is in training · Work directly with client to effectively coordinate each training project to completion. · Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track. · Provide system training to customers · Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system · Assist with preparing data and uploading on to the system for new customers · Training/ Educator or Consulting experience · Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience · Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages · Excel proficiency intermediate · Customer service / support experience will be advantageous · Previous experience in the Property/Rental sector will be an advantage
