The Call Centre Agent will be responsible for handling in-bound calls and processing orders.
This role is crucial in converting these leads into sales, contributing significantly to the business success.
Key Responsibilities:
Receive calls: Handle leads received through professionally nurture potential customers.
Customer Engagement: Build rapport with potential customers to understand their needs and preferences, providing information on product options, features, and pricing.
Conversion Focus: convert leads into sales.
Reporting: Provide regular updates and reports on lead conversions, customer feedback, and any challenges faced in the sales process.
Customer Service: Address any inquiries or concerns from potential customers, providing exceptional service to enhance their buying experience.
Qualifications:
Education: High school diploma or equivalent
Experience: Previous experience in a call centre or sales environment
Communication Skills: Excellent verbal and written communication skills, with the ability to engage customers effectively.
Sales Skills: Proven track record of achieving sales targets and converting leads into sales.
Problem-Solving: Strong problem-solving skills and the ability to handle objections and inquiries professionally.
