Duties & Responsibilities
A leading cloud Contact Center and CRM solutions provider in Southern Africa is hiring an Infrastructure Engineer to maintain and expand its cloud infrastructure. Responsibilities include architecture design, system testing, security management, and second-line support.
DUTIES:
- Infrastructure Maintenance including system performance monitoring, system backups, and proactive problem management.
- Infrastructure Projects including planning, testing, and execution of new builds/upgrades/updates/moves and changes.
- Infrastructure Support including troubleshooting and incident resolution for tickets escalated by 1st Line Engineers. This includes escalation to Upstream Vendors.
- Infrastructure Change Control, including planning, submission, and execution of all changes agreed to as per published Change Control Processes.
- Infrastructure Administration including creation and maintenance of documentation as and when required including but not limited to architecture diagrams, maintenance schedules, support documentation, and version control registers.
- IT Management including asset registration, equipment version control, equipment configuration to agreed standards, and general IT support for users.
- Problem Management to proactively identify solutions to recurring or known issues to minimize the impact on services.
- 24 x 7 x 365 support of their Infrastructure.
Qualifications Required:
- National Diploma in Information Technology or equivalent Degree/Diploma
- Microsoft Server Certification (2012 R2, 2016, and 2019 Administrator)
Qualifications Advantageous:
- Security+ Certification
- Microsoft SQL Certification
Experience and Skills Required:
- Dell SAN/Server Administration
- VOIP / SIP
- Windows Clustering and Windows Servers (2012, 2016, and 2019)
- Backup and Recovery
- Internet Information Services (IIS)
- Nagios and Monitoring
- Helpdesk and Support Experience
- Technical Problem Solving
- VMware vSphere / ESXi
- Firewall / Security Experience
- Knowledge of Contact Centre Technologies e.g. IP PBX, Genesys, Asterisk – Advantageous, not required
- Asterisk - Advantageous, not required
- Nginx - Advantageous, not required
While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.
COMMENTS:
Only South African citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Apply here:
OR e-mail a Word copy of your CV to and mention the reference number of the job.
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