Primary Purpose
To generate revenue for Bidvest Bank by sourcing new clients and proactively managing the account to maximize profitability. To grow and retain a portfolio of high value banking relationships by performing proactive value adding partnership, by providing banking solutions and services to maintain and grow existing customer base. To develop and maintain a portfolio of important revenue generating client relationships within the defined affluent market segment.
Minimum Requirements
Qualifications
- Matric
- NQF5 - National Diploma
- Finance/Certificate in Banking
- FAIS RE5 Completed within allocated timelines as prescribed by FSCA
- Recognized as per FSCA Relevant Financial qualification
Experience
- 2 years, Previous Business Banking and Relationship Management Sales experience, with exposure to financial services
Competencies
Knowledge
- Sound understanding of business banking sales
- Customer relationship Management
- Good knowledge of sales and service principles
Technical
- Negotiating skills
- Presentation skills
- Good Communication Skills
- Networking ability
- Ability to sell
Personal
- Own vehicle and valid driver’s license
- Business Acumen
- Attention to detail
- Time management (planning skills)
- Teamwork
- Self-motivated
- Resilient
Duties and Responsibilities
FINANCE
Sales
- To proactively cold call and find new clients for Bidvest to meet the monthly revenue target.
- To educate and promote Bidvest Bank’s full product offering to clients to maximize the revenue that can be generated.
- Manage the profit margins through providing clients with comparative information on rates and obtaining the best rates for specific banking products.
- Track, control and influence sales activities with the specific aim to increase sales efficiencies of the team.
- Actively grow the client base by agreed target of new acquisitions a month in order to achieve the sales target.
Portfolio Management
- Monitor, track and report on sales activity on a periodic basis and ensure action is taken to meet sales targets.
- Identify opportunities for cross-selling and referrals to other product lines through developing a good understanding of client needs.
- New revenue opportunities are identified and customer feedback on product.
Risk Management
- Comply with governance in terms of legislative and audit requirements.
- Understand clients' risk profile and balance for individual clients by optimizing product mix.
CLIENT CENTRICITY
Client Service
- Correctly anticipate and interpret the clients’ business requirements to get them to bank with Bidvest Bank, sell the right product to the right client and ability to close deals.
- Provide relevant timeous solutions to the client through researching the client’s business in relation to the current economic climate and educating the client on Bidvest’s products.
- Provide excellent service that will result in client referrals and new business.
- Act as the primary point of contact for the client, ensuring excellent service levels and quality to clients to ensure the retention of the client and a long-term working relationship.
- Continuous face-to-face and telephonic interaction with clients to pre-empt and proactively address their needs.
- Assist the client with innovative ways to gain maximum benefit from the products.
- Proactively manage the review process of clients’ facilities, checking, submitting and motivating the business case for approval to credit and legal departments.
- Train and assist the client on the necessary systems/processes to deal with the Bank efficiently.
- Maintain awareness of market conditions to provide relevant advice to the client.
- On-board clients by following the correct processes in terms of compliance, credit application, and obtaining the facility with the relevant internal department.
Admin Support
- Provide relevant reports to track progress.
- Review client files and ensure client information is updated.
- Update and manage all client interaction on the CRM system.
INTERNAL PROCESSES
Process Management
- Build successful relationships with legal, credit, internal bankers, back office, and treasury to achieve clients’ needs.
- Work with legal and credit to ensure that all necessary documents are in place and delivered to clients.
- Assist with SARB applications.
- Follow up with all parties to ensure that queries are resolved.
Training
- Manage own development to increase competencies.
- Complete all mandatory training to equip for cross-selling opportunities.
- Stay updated with FICA, PoPI compliance, and legislation.
- Meet training deadlines as outlined in PDP.
- Knowledge of banking products and channels.
- Understand the sales cycle.
This position is advertised in line with our commitment to Employment Equity.
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