Hardware and Device Specialist
Our client is looking for a hardware and device specialist, with a particular focus on communications devices such as modems, routers, and other networking and communications equipment.
This role focuses on our client's range of devices, which include both OpenWRT-based equipment as well as single-use Android devices.
Duties & Responsibilities
Linux and OpenWRT
The incumbent must be comfortable with Linux, including familiarity with its architecture, commands, file system structure, and basic administration tasks. Candidates should be proficient using the CLI and able to read, understand, debug, and troubleshoot shell scripts written in BASH.
Function Overarching Deliverable
A hardware and device specialist plays a crucial role in maintaining the functionality, reliability, and security of the devices Trinity supplies. They need a solid understanding of hardware architecture, networking topologies, and the ability to troubleshoot remotely both hardware and connectivity issues.
KPIs
- Device Selection and Configuration: Authority on device selection and configuration, working with the sales and solutions team to fit the correct device to customer needs.
- Maintenance and Upgrades: Identify and execute remote maintenance and upgrade campaigns.
- Troubleshooting: Identify and resolve hardware-related issues and implement networking and communications solutions.
- Compatibility Testing: Ensure new hardware devices are compatible with existing systems.
- Security Measures: Implement and maintain security measures for hardware components.
- Documentation: Keep detailed records of hardware configurations and maintenance activities.
- Vendor Relations: Work closely with hardware vendors and evaluate potential new suppliers.
- User Support: Provide Tier-2 support to end-users for hardware-related issues.
- Network Integration: Collaborate with network specialists for proper integration of hardware components.
- Performance Monitoring: Monitor device performance to identify potential issues.
- Compliance: Ensure devices comply with industry regulations and standards.
Desired Experience & Qualification
- Bachelor's Degree in a relevant field such as computer science, information technology, or electronic engineering.
- Hardware Knowledge: In-depth understanding of network hardware devices.
- Operating Systems: Proficiency in Linux and OpenWRT.
- Troubleshooting: Strong troubleshooting skills for hardware and device issues.
- Networking: Deep understanding of networking concepts and configurations.
- Customer Service: Strong interpersonal skills for interacting with end-users.
- Documentation: Ability to document hardware configurations and solutions.
- Stay Updated: Keep informed about the latest technologies and industry best practices.
- Analytical Thinking: Ability to analyze complex hardware issues and implement solutions.
- Collaboration Skills: Work effectively within a team.
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