Tier 1 Desktop Support Engineer
Location: Johannesburg
Model: On-Site
Requirements
The Tier 1 Desktop Support Consultant must have at least 1 year of experience in the IT field and call center environment, a valid driver's license, and a reliable car. Preferred qualifications include A+ and N+. A candidate with both the attitude and aptitude to succeed in IT Support and Client Services Consulting will fill this position. The candidate must have a passion for IT, strong problem-solving skills, and an eagerness to learn and grow within the Netsurit team. A positive attitude is required.
Duties and Responsibilities:
- Provide professional, concise communication with team members and customers.
- Deliver excellent customer service, verbal communication, phone skills, and maintain a high level of professionalism.
- Perform workstation troubleshooting, setup, and configuration.
- Manage incidents and resolve service requests.
- Possess a good understanding of ITSM systems.
- Troubleshoot hardware, OS, and software-related issues on workstations.
- Demonstrate good knowledge of Microsoft applications, including but not limited to Microsoft Office.
- Have working knowledge of networking protocols including TCP/IP, DNS, and DHCP.
- Distinguish between different connectivity scenarios and understand how they work, e.g., ADSL, Fibre, MPLS.
- Understand network security and malware/ransomware prevention.
- Install, configure, and troubleshoot third-party applications such as managed antivirus.
- Be self-motivated and able to work under pressure, both independently and as part of a team.
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