Duties & Responsibilities
A proactive company specializing in cost-effective and innovative business solutions, located in KwaZulu-Natal, is currently in search of an Infrastructure Engineer. The role entails overseeing the continuous maintenance and support of the organization's server, network infrastructure, and end-user IT equipment. The ideal candidate will be hands-on, possessing a deep understanding of the company's servers, networks, and related hardware to ensure seamless support for essential software applications crucial for ongoing operations. While a postgraduate degree or diploma would be advantageous, a minimum of 2 years of experience in Desktop Support is required. Additionally, relevant certifications such as VMWare (VCP), HyperV (MCP), MCSE, MCSD, Exchange, or Azure Fundamentals are highly desirable.
DUTIES:
Cloud and On-prem Servers:
- Maintenance of physical servers, racking, power management and cabling.
- Windows Server deployment and maintenance 2016+.
- Active Directory and Group Policy deployment, planning and maintenance.
- Microsoft Exchange and Office 365 Online maintenance.
- Microsoft Intune and Endpoint.
- Office 365 software suite deployment and maintenance.
- Office 365 mail administration.
- Azure Virtual Desktop maintenance and rollout.
- Azure Platform understanding, maintenance and improvement.
- File server permissions and sharing.
- DHCP and DNS Configuration and management.
- 3rd Party software management and updates.
- Windows server and desktop update administration, testing and deployment.
- Physical maintenance of all remote systems and servers at DR sites and Datacentres.
- Infrastructure documentation and network diagram upkeep.
- Anti-Virus Cloud services and end-user installation, configuration, reporting and management.
- Hardware and software Asset management.
- Environmental and proactive hardware checking.
- Creation and maintenance of IT policies and procedures.
- Cloud and On-prem license management and deployment.
- Mimecast administration – mail archive and security.
Network and Security:
- Installation and administration of physical switches.
- Firewall understanding and basic administration (FortiGate).
- Infrastructure and Connectivity planning.
- Virtual Private Network configuration and understanding.
- SSL Certificate knowledge.
- Cloud IP Routing Service knowledge (Cloudflare).
- Web server and DMZ knowledge.
- Vulnerability testing and patching of systems.
- Wireless infrastructure installation, configuration and management.
- PRTG Monitoring and maintenance – Reporting and proactive.
Telephony:
- Maintenance and support of the hardware supporting the telephony servers.
- Management and support of the telephony systems with their telephony partners.
Desktop:
- Setup and provision of desktops, notebooks and thin clients.
- Management and planning of hardware to support end-users.
- Desktop support for company users (escalations and overflow).
- Responsible for ordering, distributing, and monitoring the use of printer toner and cartridges.
- Printer management, installation and configuration.
- Biometrics management.
- Hardware and Software vendor management.
- Communication with hardware suppliers in collaboration with seniors.
- Onboarding and management of Microsoft Intune and Endpoint Defender services.
Disaster Recovery (DR) and Business Continuity Planning (BCP):
- Disaster Recovery awareness – backup, recovery, documentation, and testing.
- Business Continuity Planning (BCP) documentation.
People:
- Assistance with training and mentoring of junior infrastructure staff.
- Co-ordination and management of the desktop support team.
- Professional and empathetic toward business unit.
- Assist with basic IT training to empower the team to resolve common issues themselves.
Training:
- General ad hoc IT training to end users when required.
REQUIREMENTS:
Knowledge, Skills and Behaviours:
- Firewall Knowledge.
- Understanding VPN and Networking.
- Knowledge of WAN environments.
- Backup Support knowledge.
- Microsoft Intune deployment, management and maintenance.
- Microsoft Endpoint deployment, management and maintenance.
- Microsoft Exchange and Office 365 implementation, configuration and maintenance.
- Storage and SAN understanding.
- Manage of all on premise and cloud licensing for end users and servers.
- Web hosting administration.
- Extensive DNS Knowledge.
Education / Experience:
- Matric.
- Minimum of 2 years Desktop Support experience.
- Relevant certification (examples: VMWare (VCP), HyperV (MCP), MCSE, MCSD, Exchange, Azure Fundamentals).
- Must have 3 years of Network administration in the areas of design, implementation, capacity planning, maintenance.
- Basic knowledge of Virtualisation.
- Experience with Networking problem determination, capacity planning and root cause analysis.
- Working experience with virtualisation administration and support beneficial.
- Working experience with Microsoft Exchange and Office365 administration and support beneficial.
- Working experience with On-premise Firewall products beneficial.
- Working experience with Switches and Routers.
ATTRIBUTES:
- Excellent trouble shooting and problem-solving skills.
- Proactive self-starter – attend to immediate needs as well as planning for future growth. Self-motivated who takes initiative and works well in a team environment with the ability to meet deadlines.
- Good verbal and written communication skills.
- Flexibility: the ability to adjust quickly to rapid change with a strong sense of urgency and ability to work well under pressure.
- Team player: ability to communicate with both users and IT team members.
- Time management: ability to plan, prioritise and multi-task.
- Efficient, structured and organised.
- Training and mentoring: must be willing to share knowledge with team members and facilitate knowledge transfer.
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