Infrastructure Manager Job Description
The infrastructure manager is responsible for providing the strategic direction for the infrastructure function on a group level. You will lead the development of infrastructure strategy and architecture standards and procedures for the organisation.
Duties & Responsibilities
- Responsible for managing overall IT day-to-day operations to improve infrastructure costs, performance and end user satisfaction.
- Provide leadership in planning and managing computer operations and production support, systems and database administration and network operations.
- Ensure system performance and SLAs are met.
- Manage IT resource requirements to ensure appropriate balance between tactical and strategic demands.
- Manage the physical infrastructure to ensure the full asset life cycle of all assets is achieved.
- Manage strategic relationships with key IT product and service providers.
- Provide in depth technical expertise for both tactical and operational initiatives.
- Provision, in close cooperation with third party service provider, an IT infrastructure that is suitable for the group to access and use their business applications.
- Assess the relative impact of IT industry trends on current and future enterprise infrastructure needs and projects.
- Interface with business unit managers to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness.
- Engage with software development teams to ensure the balance between capacity, availability and security is maintained across the infrastructure.
- Analyse and predict trends and develop long range plans designed to maintain cost effectiveness.
- Participate in IT strategy planning activities.
- Responsible for designing and troubleshooting the group’s global network of IT services to meet the functional objectives of the business.
- Develop the reporting for vendor performance in areas that include quality, capacity, systems and responsiveness.
- Ensure the infrastructure team is mitigating, monitoring and managing infrastructure related risks.
- Work closely with project team members' line managers for time allocation and prioritization.
- Manage a dynamic team of employed staff and outsourced service providers, to constantly search for creative ways to elevate the capabilities of technology systems to meet business needs.
- Participate in the budget process.
Desired Experience & Qualification
- At least 5 years of proven IT Management experience, including managing teams responsible for architecture design and deployment, systems lifecycle management and infrastructure planning and operations.
- Experience in areas such as network design and administration, data center operations, database administration, and systems programming and administration.
- Strong people and relationship management skills.
- Have a practical working knowledge of ITIL and/or MOF practices (preferably ITIL certified).
- Have a practical working knowledge of Information Security best practices (preferably ISO 27001 and/or CISM certified).
- Understanding of TOGAF.
- Understanding of COBIT.
- Understanding of POPIA.
- Experience leveraging cloud-based solutions as part of the infrastructure (preferably Azure and/or AWS).
- Ability to think logically and demonstrate strong analytical and problem-solving skills.
- Ability to manage internal and external projects from inception to completion.
- Expertise in setting and managing customer expectations.
- Skill in conceptualising creative solutions as well as documenting them and presenting them to senior management.
- Strong knowledge and understanding of business needs with ability to establish and maintain a high level of internal and external customer trust and confidence.
- Ability to develop and deliver projects using leading edge technologies.
- Experience working with vendors.
- Excellent oral and written communication skills.
- Ability to work within a defined budget, while ensuring delivery.
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