Reference: CPT003424-Del-1
Do you have your degree and minimum of five years experience in executing projects meeting pressurized deadlines in a technical support role?
Our client, a leader in their field, has a well-known, established, growing organization which will be an excellent opportunity to grow your career.
Duties & Responsibilities
REQUIREMENTS
- Matric, Bachelor’s degree in computer science, Information Technology, or a related field, with above-average academic performance being an advantage.
- Certification in relevant technologies or methodologies (e.g. Systems Analysis, Business Analysis, etc.) is an advantage.
- Minimum of 5 years in application support or a similar technical support role.
- Minimum of 5 years’ experience with business applications such as ERP systems, CRM, POS, Payroll, Property Management systems, and/or other enterprise software solutions.
- Minimum of 5 years’ experience in executing projects.
- Experience with Agile project methodologies (e.g. Scrum) would be an advantage.
- Minimum of 3 years’ experience in managing relational databases.
- Experience working with database management systems such as Oracle, Microsoft SQL Server, MySQL, or PostgreSQL considered an advantage.
- Minimum of 2 years’ experience in maintenance of integration architectures such as APIs.
- Strong understanding of accounting practices and processes.
- Strong technical aptitude and troubleshooting skills.
- Familiarity with ITIL principles and incident management processes.
DUTIES
- Conduct thorough analysis with the business stakeholders to gather and document system requirements, provide updates on project progress, and address any concerns, risks or issues that arise.
- Translate business requirements into technical specifications and system designs. Collaborate with developers and architects to design robust and scalable solutions.
- Work with internal and external technical resources to ensure the successful and secure implementation and maintenance of business systems.
- Conduct thorough testing and debugging to ensure system reliability and functionality.
- Provide first and second-line support for business applications, including troubleshooting issues, applying updates, and addressing user concerns.
- Continuously ensuring that systems are operating optimally and meeting business needs.
- Maintain documentation of system designs, configurations, and processes.
- Provide guidance and assistance to users to enhance their understanding and proficiency with the applications.
- Manage application configurations and settings, ensuring that they are properly maintained and aligned with business requirements.
- Coordinate with vendors and internal stakeholders to implement configuration changes as needed.
- Act as the primary point of contact for application-related incidents, managing the incident resolution process from initial reporting through to resolution and escalation when necessary.
- Support the implementation of changes to business applications, including software upgrades, patches, and enhancements.
- Coordinate with stakeholders to ensure that changes are properly tested, documented, and communicated to end-users.
- Liaise with software vendors and third-party support providers to escalate and resolve complex technical issues.
- Manage vendor relationships to ensure timely resolution of support tickets and adherence to service level agreements (SLAs).
- Stay abreast of emerging technologies and industry trends.
- Proactively identify opportunities to improve existing systems and processes and make recommendations for enhancements.
Salary: R negotiable dependent on experience.
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