At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting-edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity are rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!
impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands, visit
Your Role at Impact:
The Senior DevOps Engineer is accountable for actively engaging in the creation and advancement of automated, containerized cloud application platforms. They are tasked with conceptualizing and implementing DevOps processes that leverage these platforms effectively. Serving as a subject matter expert, they troubleshoot and resolve intricate, multi-tier architecture issues spanning diverse platforms. In this role, the Senior DevOps Engineer meticulously plans and executes technical tasks related to the deployment and upkeep of internal cloud enterprise-shared virtualization infrastructure.
Ensuring consistent version control across platforms and overseeing continuous deployment monitoring are integral aspects of their responsibilities. Moreover, they establish proactive monitoring practices, interpret telemetry data to derive actionable insights, and uphold the reliability and security of IT operations while optimizing performance.
Documentation is a critical facet of the role, as the Senior DevOps Engineer meticulously records system specifications for both internal reference and end-user consumption. This includes highlighting bug fixes, introducing new features, and flagging potential issues.
Exhibiting strong leadership capabilities, the Senior DevOps Engineer serves as a mentor to peers within their team and across the broader organization. They embody leadership qualities that inspire and empower others to achieve excellence in their respective roles.
This role reports to the Director of DevOps.
What You'll Do:
- Lead the evaluation and adoption of new technologies and tools within the DevOps squad.
- Take a proactive approach to bug triage, including root cause analysis and fixing, to ensure the stability and reliability of the systems and applications supported by the DevOps team.
- Collaborate with cross-functional teams, including developers, QA engineers, product managers, and stakeholders.
- Drive the automation of complex and critical manual tasks and optimize repetitive processes.
- Provide mentorship and technical leadership to junior team members.
- Lead research and prototyping efforts for emerging technologies.
- Take ownership of creating and maintaining comprehensive documentation.
- Drive the implementation of robust software testing and quality assurance processes.
- Lead incident management efforts, including responding to alerts and resolving technical issues.
- Ensure the stability and scalability of the infrastructure and platform.
- Lead efforts to ensure compliance with industry regulations and internal security policies.
- Monitor system performance and usage trends, and conduct capacity planning.
- Implement cost optimization strategies for cloud infrastructure and services.
- Provide leadership and support for on-call rotations.
- Evaluate and manage relationships with third-party vendors and service providers.
- Work closely with business stakeholders to understand their needs and translate them into actionable plans.
What You Have:
- Extensive experience with Linux operating systems.
- Understanding of Linux networking concepts and security best practices.
- Proficiency in performance tuning techniques for Linux systems.
- A good understanding of IaC (Infrastructure as Code) principles.
- A comprehensive grasp of coding and scripting in common languages.
- Familiarity with containerization technologies such as Docker and Kubernetes.
- Understanding of high availability concepts and technologies.
- The ability to identify, evaluate, and integrate diverse open-source technologies and cloud services.
- Proven experience with CI/CD tools.
- Proven experience with public cloud resources and services.
- Proficiency in troubleshooting and resolving technical issues.
- A strong focus on security and adherence to standards.
- Integrity and ethical leadership.
- Ability to lead and mentor junior team members.
- Excellent communication skills.
- Strong problem-solving skills.
impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.
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