Business Manager - Reputation Management & Communications
Job Overview
Business Segment: Group Functions
To support the Executive Head of Reputational Management and Communications (within the Group Marketing structure) to implement a broad range of programmes, projects, and initiatives to achieve its strategic objectives and address delivery gaps, implement and maintain governance standards, manage business performance and financial measures, and continuously improve operational efficiency of the team. Responsibilities are directed by critical business priorities of the Head of Reputational Management and Communications.
Qualifications
- A degree in either Business Commerce, Finance and Accounting, Project Management, Communication, or a similar field.
Experience:
- 5-7 years of experience managing a broad range of projects to completion to achieve defined business objectives or metrics.
- 8-10 years of significant experience in influencing stakeholders at different levels across multiple disciplines to achieve shared outcomes, specifically within a financial services environment.
Key Responsibilities:
- Act as the central point of contact and coordinate resources to manage projects and key initiatives. Advise stakeholders on risk management best practices, frameworks, and parameters to promote operational resilience across the function. Collaborate with key stakeholders (Reputation Management and Communications) to understand required risk management practices to implement across the Business Area. Consolidate business performance measures to report a consolidated view of the overall health of the area to enable effective decision-making.
- Consolidate the status reporting for all initiatives and metrics related to the implementation of strategic initiatives. Develop and implement tactical plans, projects, and initiatives to operationalize or embed the Group strategy across products and/or enablement functions within the Business Area to improve effectiveness and efficiency of operations. Develop artefacts required for the successful execution of approved interventions and participate in the execution of these as appropriate.
- Drive initiatives to improve effectiveness, reliability, and ease of development of reports supporting daily monitoring of business performance. Drive the planning of the annual operational budgets together with Finance. Provide insight to Finance on the operational priorities of the business area.
- Engage directly with clients to identify problems, find suitable solutions, and maintain client relationships. Maintain leadership focus and commitment to delivering the people agenda in line with the people promise in partnership with the P&C team. Manage and monitor the delivery of vendors. Manage initiatives to address gaps or pain points which may jeopardize license to operate. Monitor planned and unplanned regulatory changes in the local market and drive action plans to address gaps in partnership with relevant teams.
- Monitor the implementation and adherence to controls to monitor and mitigate risks. Participate in the selection of key resources including contractors or vendors required to enhance capability and delivery. Participate in, and guide, the implementation of employee communication, internal stakeholder engagement, and organizational effectiveness initiatives and apply best practice standards within the local context to empower an efficient team. Partner with the Marketing team to manage media responses and reputation management initiatives.
Please note: All our recruitment processes comply with applicable local laws and regulations. We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line at +27 800222050 or
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