Role Overview
The role will be responsible primarily for primary distribution risk management, live route tracking, and execution management. Additionally, the role will support secondary distribution business units.
Duties & Responsibilities
Part of this role's responsibilities will include tracking routes, alert management, exception management, escalation, expediting, trending & analysis, communication with drivers and depots, and improving the productivity of operational teams.
- Daily, Live Execution Management of all routes for assigned Business Unit (BU)
- Route Execution & Tracking:
- Live visibility and tracking of all routes within the BU on Cella Track
- Tracking and investigation of all “Late” routes
- Tracking Route Compliance, Planned vs Actual KM, and Planned vs Actual TAT
- Alert & Exception Management:
- Managing risk alerts
- Acknowledgement & resolution of alert pop-ups on Cella for applicable BU
- Driver communication and relationship management
- Driving corrective action with drivers
- Ensuring correct escalation processes are being followed
- Master Data:
- Be aware and keep a log of all master data or system issues that might cause inaccurate route tracking
- Full understanding of all Control Tower master data fields
- Check Route Compliance, pick up KPI exceptions, fix, and escalate where required
- End-of-shift report to CT Manager
Desired Experience & Qualifications
Qualifications:
- Matric or equivalent
- Advanced Studies (Tertiary Diploma/Degree) advantageous
Experience:
- Minimum of 2 years’ experience in operations in a transport environment
- Computer Literacy (MS Office, Outlook)
- Specific industry experience beneficial
- Experience with the functionality of TMS systems
- Non-negotiable: Own reliable transport to accommodate night shift hours
- Displaying a clear interest in transportation
- Must be able to work night shift, weekends, and public holidays
- Excellent communication skills (English, verbal and written)
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