Job Summary:
To ensure effective merchandising of clients’ products at store level.
Key Responsibilities and Deliverables:
Shelf health and effective administration
- Count and determine stock to be merchandised and document
- Unpack stock and document
- Document drawn stock
- Ensure all lines are on display
- Monitor stock levels
- Report and follow up out of stocks to relevant party
- Check quality continuously, respond to poor quality or damage
- Ensure careful stock rotation
- Keep area clean, tidy and uncluttered including store room
- Identify cross merchandising opportunities and ensure execution after approval
- Accuracy of PI Labels and price stickers
- Draw stock according to requirements and document
- Replenish displays, lift and move stock forward
Customer/Client satisfaction
- Feedback on customer complaints, queries and requests
- Greet and acknowledge customers
- Communication on and upkeep of product knowledge/knowledge of promotions
- Ensure professional and value adding Customer/Consumer service
- Advise on use of products
- Ensure professional appearance and conduct
- Ensure company uniform is clean and tidy
Effective teamwork and self-management
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Demonstrate consistent application of internal procedures
- Plan and prioritise, demonstrating abilities to manage competing demands
Key Competencies
- Communication
- Organisational commitment
- Teamwork & collaboration
- Relationship building
- Agility
- Performance & results driven
- Continuous growth & improvement
- Resilience & stress management
- Service excellence
- Analysis & problem solving
- Planning & prioritisation
- Quality & detail excellence
Minimum Qualifications:
Minimum Experience & Requirements:
- 1 year experience in Merchandising and Smart phone
Knowledge, Skills & Abilities:
- Communication Skills
- Time Management Skills
- Customer Service Skills
- Planning and Organising Skills
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