Our esteemed client has seen remarkable growth over the past three decades, all while maintaining a steadfast commitment to their workforce. With a hiring philosophy centered on attitude and a focus on training for skill development, the company boasts a dedicated and experienced team, many of whom have been with the company for over a decade.
The organization encourages flexibility, offers generous bonuses, and provides opportunities for continuous learning and career advancement. Adopting an Agile approach to business, our client is involved in a wide range of services spanning multiple industries, with a key emphasis on research, innovation, and ongoing improvement. This dynamic and stimulating environment is perfect for those who thrive in a collaborative, team-oriented setting and have a passion for learning and growth.
Role Responsibilities:
- Collaborating with clients, internal IT, and operational business areas to deliver comprehensive system solutions and adhere to established processes.
- Providing the first-line system and business process support to clients.
- Managing and participating in operational prioritization meetings and reporting.
- Handling client project scope changes.
- Directly supporting developers to clarify client requirements.
- Managing and participating in tasks through each of the key areas of the SDLC, including classification, prioritization, business requirements, design, testing, user training, and deployments.
- Performing system and system environment administration, release management, and configuration.
- Handling general system, process, and client communication.
- Identifying and implementing opportunities to improve service quality, accuracy, compliance, and productivity.
- Continuously develop skills to enhance personal effectiveness and efficiency.
Preferred Qualifications:
- Relevant tertiary qualification or significant progress towards such qualification will be an advantage.
Minimum Requirements:
- A minimum of 3 – 5 years of relevant experience.
- Proven expertise in the Systems Development Life Cycle (SDLC) and associated project management processes.
- Ability to pay meticulous attention to detail.
- Good communication / interpersonal skills.
- Analytical and problem-solving skills.
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