Cape Town, South Africa | Posted on 04/10/2024
- Training Needs Analysis: Analyze business training needs to identify how training interventions can enhance individual performance and add value to the business.
- Training Design & Development: Design and develop training material related to productivity tools used within the business, ensuring it meets the needs of users.
- Competency-Based Assessments: Create and implement competency-based assessments to evaluate the effectiveness of training programs and the knowledge gained by participants.
- Training Facilitation: Facilitate training interventions for employees to ensure maximum knowledge transfer and effective use of IT tools and systems.
- Feedback Evaluation: Track and evaluate delegate feedback to assess the quality and effectiveness of training programs.
- Training Reports: Compile and present training reports, outlining the success of training interventions and identifying areas for improvement.
- Technical Support: Provide technical support to all users, assisting them in troubleshooting issues and utilizing the IT systems effectively.
- Support for Projects & Change Management: Collaborate with project and change management teams to train staff on new processes and systems, ensuring smooth transitions during organizational changes.
- Continuous Learning & Research: Conduct research and engage in self-study to stay updated on new developments in Information Technology and training methodologies.
Requirements
Experience : 8+ years in IT Training and Management
Core Competencies :
- Business Analysis: Ability to assess and align business training needs with organizational goals to create impactful training programs.
- Instructional Design: Proficiency in developing training material that enhances user competency with IT tools.
- Facilitation Skills: Expertise in delivering engaging training sessions that promote maximum knowledge retention.
- Technical Expertise: Strong technical background in supporting users with IT issues, including troubleshooting and productivity tool assistance.
- Project Support: Experience in collaborating with project and change management teams to ensure training aligns with business transformation initiatives.
- Data Analysis: Ability to track and analyze feedback and performance data to measure training effectiveness.
- Research & Development: Continuous self-learning to keep up with advancements in IT and training methods.
Key Requirements :
- Proven track record of delivering successful IT training programs in an enterprise environment.
- Strong knowledge of IT systems, productivity tools, and training methodologies.
- Excellent communication and presentation skills to effectively engage users across the organization.
- Ability to design and facilitate training sessions that are interactive, practical, and results oriented.
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