At Uniper, we proactively transform the world of energy while ensuring the security of energy supply. As an internationally operating company, we work in very diverse teams with the greatest possible working time flexibility for our employees. Our corporate culture is characterized by equal opportunities, mutual appreciation, and respect. With us, you will be able to develop new business models, work on technological solutions for a modern, sustainable, and future-oriented energy supply, as well as proactively help shape changes. Interested? We look forward to meeting you!
Our Team IT Service Management is looking for you!
- Support the IT Knowledge management team in reviewing existing self service knowledge articles and recreate them in a new template in a new ServiceNow instance
- Help to organize meetings with Service owners and managers to review their Knowledge articles and be active in suggesting what might be understandable and needed for end user
- Train Service owners on how to write knowledge articles in ServiceNow, choose the right key words
- Analyze statistics of knowledge articles and suggest changes, which would be useful for end users
- Support Process governance team in updating IT processes in BPMN tool
- Support the team with day to day administrative needs (e.g. document management, support event preparation, etc)
- Attend the meetings and draft presentations to support the team's needs
- IT background and knowledge
- Good communicator with a very pro-active customer service oriented attitude
- Written communication standards understanding personality with strong analytical skills
- Experience in writing articles would be very helpful
- Great team player who enjoys working in an international team
- Self-starter who can work independently, is reliable and flexible knows how to organize and prioritize tasks
- Fluent English (written and spoken) is a must
